- Full Time
- Toronto
Varicent at a glance
SEC filings mentioning "Varicent ": 92 — search EDGAR
Varicent
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
- Investigate and troubleshoot technical issues across assigned products and applications
- Collect and analyze logs, diagnostic information, and system data to identify root causes
- Reproduce issues in test environments and document findings for further investigation
- Communicate progress, updates, and resolutions to customers in a timely manner
- Maintain accurate case records and customer interactions within support systems
- Collaborate with developers and internal teams to resolve customer issues
- Share product knowledge and best practices to help customers improve utilization of Varicent solutions
- Contribute to delivering a positive and consistent customer support experience
What You Bring
- Experience troubleshooting software or technical issues using a structured, analytical approach
- Knowledge of relational database concepts and SQL
- Familiarity with client-server architecture and web-based applications
- Ability to install, configure, and maintain software applications
- Strong problem-solving and critical-thinking skills
- Ability to communicate technical information clearly to both technical and non-technical audiences
- Strong written and verbal communication skills in English
- Ability to manage multiple priorities and work effectively in a collaborative environment
Success Outcomes
- Complete onboarding and product training requirements
- Develop familiarity with support tools, processes, and escalation paths
- Begin assisting with customer cases while demonstrating effective communication and documentation practices
4–8 Months
- Manage assigned support cases with increasing independence
- Consistently investigate, document, and troubleshoot technical issues
- Collaborate effectively with internal teams to progress customer issues toward resolution
- Demonstrate proficiency using support systems and troubleshooting tools
9–16 Months
- Independently manage a portfolio of support cases from investigation through resolution
- Consistently provide clear and timely customer updates
- Identify recurring issues and contribute recommendations for process or knowledge-base improvements
- Demonstrate strong technical troubleshooting capabilities and customer support skills
For this role, the estimated hourly salary is C$30.00 CAD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.
This posting is for an existing vacancy.
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.
Overview of Benefits:
- Time Off— PTO and public holidays to rest, recharge, and do what matters most
- Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning
- Financial— Compensation that reflects your market and your value.
- Flexibility— Work where you thrive, with remote and hybrid options available across most regions
To apply for this job please visit job-boards.greenhouse.io.
Terms used in this posting
- PTO
- Paid Time Off — vacation, personal, or sick days you can take while still being paid.
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Varicent online
What people say about Varicent
- Diet that mimics fasting appears to slow aging
- Ask HN: Why would you prefer Emacs over IntelliJ IDEA?
- Sir Terry Pratchett has died
- Postico – A modern PostgreSQL client for OS X
Recent news
- Varicent Named a Leader in the 2026 Gartner® Magic Quadrant™ for Sales Performance Management - Yahoo Finance
- Varicent Appoints Former Workday Co-President Doug Robinson to Board as It Redefines How Revenue Teams Operate At Scale - Business Wire
- Varicent Appoints Dana Therrien to Advance Commercial Transformation and Revenue Performance Leadership - Business Wire
- 6 Best Sales Planning Software Platforms I Recommend - G2 Learn Hub
- Varicent Has Agreed to Receive a Strategic Investment Led by Warburg Pincus - William Blair
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Toronto, Ontario
Weather right now in Toronto, Ontario: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind:
Toronto is the most populous city in Canada and the capital city of the Canadian province of Ontario. It is located on a harbour at the northwestern shore of Lake Ontario. The city is the fourth-most populous city in North America, behind Mexico City, New York City, and Los Angeles, with a census population of 2,794,356 as of 2021. The Greater Toronto Area (GTA) is constituted of Toronto proper and four surrounding regions, Peel, York, Durham, and Halton, and has a population of 6,712,341, while the Toronto census metropolitan area (CMA), with a somewhat different definition, has a population
Ontario is the southernmost province of Canada. Located in Central Canada, Ontario is the country's most populous province. As of the 2021 Canadian census, it is home to over 14 million people, which is 38.5% of the country's population. Ontario is the second-largest province by total area and the fourth-largest jurisdiction of all the Canadian provinces and territories. It is home to the nation's
- Elevation 99m (325 ft)
Source: Wikipedia (state)
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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