Team Lead

Aimé Leon Dore is looking for a Team Lead to join the team in Los Angeles reporting directly to Retail Management. This position will be responsible for delivering a premium customer experience, a premium employee experience and implementing programs & processes to ensure the successful operation of the LA Flagship. 

Duties & Responsibilities 

• Sales & Experience: 
• Delivers exceptional customer service at all times.
• Take Lead on hosting VIP clients.
• Ensure the store remains clean and presentable at all times while referencing checklists daily. (cleanliness, smell, sound & appearance)
• Ensure that the Brand Ethos is protected as well as spoken about in the correct manner across the sales floor.
• Handling difficult customer interactions in a responsible, educated manner.

•  Operations: 
• Upholds order and structure of Retail Team and supervises the sales floor as needed.
• Responsible for upholding brand language, styling guidelines, and all Aimé Leon Dore Values.
• Delivery of daily performance reports to senior management team. (DOR,SM,ASM)
• Implement cross-training of employees and assist managers to maintain productivity at all times
• Assist Management with the overall store operation and environment to achieve sales, service and customer satisfaction goals.
• Monitor all lunch breaks to ensure the store is not vulnerable when associates are on break.
• Review and evolve existing processes to improve operational efficiencies.

• Door Host: 
• Be a brand ambassador at the door and exhibit a friendly and outgoing attitude whilst delivering a best-in-class customer experience.
• Manage store traffic and communicate with customers at the door about our virtual queue.  

Retail Training / Continuous Improvement:

• Exhibit a high degree of professional maturity and lead by example.
• Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the flagship.
• Provide guidance and feedback to help associates strengthen specific knowledge/skill areas.

Qualifications 

• A Bachelor’s Degree and/or 1 years retail experience, or 3 years retail experience in lieu of a degree.
• A minimum of 2 years experience in Retail.
• Experience with retail operations, planning and sales strategy.
• Extensive experience and abilities to lead the delivery of high level customer service.
• Above average communication, collaboration and delegation skills as well as good decision making abilities in high pressure situations.
• Ability to build, lead and manage high performing teams.
• Ability to support conflict resolution, employee coaching and counseling. 

Salary Range: $24.00 – $26.00 per hour