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Be ready to role-play calm de-escalation, explain a simple tax-prep workflow in plain language, and show why Intuit’s TurboTax/QuickBooks ecosystem interests you. Expect behavioral questions on accuracy, empathy, and high-volume support.
Strong fit if you like structured customer help in consumer tax software, can handle seasonal spikes, and want to work for a major financial-software brand on-site in the Tarrant County / South Lake area.
As a Tax Support Associate at Intuit, a typical day centers on helping customers complete and troubleshoot tax filings in TurboTax-style products: answering product and tax-workflow questions, walking users through return steps, escalating complex cases, and documenting issues so product and tax teams can improve the experience.
Prioritize clear phone/chat support, patience under peak tax season volume, basic U.S. personal-tax concepts, and comfort navigating financial software. CERTS data lists no family-specific credentials or costs for this listing.
The listing marks remote as no; expect work tied to the South Lake, Tarrant County location.
Intuit makes financial software such as TurboTax, QuickBooks, Credit Karma, and Mailchimp.
Customer support skill plus comfort with tax-prep product flows matters more here than unused credentials—no cert package was supplied for this job.
Website: intuit.com
Intuit Inc. is an American multinational business software company that specializes in financial software. Headquartered in Mountain View, California, the company is led by CEO Sasan Goodarzi. Intuit's products include the tax preparation application TurboTax, the small business accounting software QuickBooks, the credit monitoring and personal finance service Credit Karma, and the email marketing platform Mailchimp. As of 2019, more than 95% of its revenue and earnings originated from its operations within the United States. Intuit is listed on the Nasdaq stock exchange an…
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Tax Support Associate – Retail at Intuit in South Lake, Tarrant County Role Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Retail Experts. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Retail Expert, you will serve as a key member of the Intuit team in one of our retail locations across the United States. What You'll Do Your primary responsibilities include: Assisting customers with tax preparation and filing questions Providing accurate and timely tax advice to ensure customer satisfaction Maintaining a positive and professional demeanor at all times Adhering to company policies and procedures for data security and confidentiality Participating in community events and outreach programs to promote Intuit’s services What You Bring To excel in this role, you should have: A minimum of 1 year of experience in tax preparation or a related field Strong communication and interpersonal skills The ability to work effectively in a fast-paced environment A passion for helping others and making a difference in the community Familiarity with tax software and processes is preferred but not required, as training will be provided Working at Intuit At Intuit, we value diversity, innovation, and teamwork. Our commitment to creating a supportive work environment allows you to grow both personally and professionally. As part of our team, you can expect: A competitive salary package Ongoing training and development opportunities Access to a wide range of benefits, including health insurance, retirement plans, and more The chance to make a meaningful impact in the lives of our customers Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Don't miss out on this exciting opportunity to join Intuit and make a difference in people's lives through tax support.
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