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Expect scenarios on 2nd-level troubleshooting, change safety, and remote collaboration.
Strong fit if you like remote 2nd-level work, steady incident handling, and keeping applications and infrastructure reliable for netzbest GmbH—without needing on-site presence for the posted homeoffice setup.
As a Systemadministrator (2nd-Level Application & Infrastruktur) at netzbest GmbH, a typical remote day centers on ticket triage, root-cause analysis, and restoring application and infrastructure services. You coordinate with 1st-level support, escalate vendors or specialists when needed, document fixes, and keep runbooks current so recurring issues stay rare.
The listing is marked homeoffice/remote for netzbest GmbH.
Deeper application and infrastructure troubleshooting beyond first-contact support.
Homeoffice, with address context in Zurich (Hunziker Areal / Saatlen area).
Systemadministrator (m/w/d) 2nd-Level Application & Infrastrukturnetzbest GmbHHomeoffice About This Position We are a Berlin-based, family-owned IT service provider with over 15 years of experience. Our team manages the IT infrastructure for more than 15,000 employees across over 2,500 locations in the care sector. Our mission is to ensure that modern technology can be relied upon by our customers from support to stable system operation. The focus is on small and medium-sized enterprises, particularly in the care sector. With extensive experience and a clear understanding of customer needs, we develop IT solutions that simplify daily operations—from enterprise cloud services to automated deployments and advanced security concepts. Our 2nd-Level Support team is divided into two groups. In the "Application & Infrastruktur" team, you will handle complex disruptions in various applications as well as underlying infrastructure, ensuring everything runs smoothly behind the scenes. When challenges arise, you will analyze causes, find practical solutions, and work together to ensure that our customers can always rely on their systems and applications. Day-to-Day Responsibilities Bearbeitung remote komplexer Störungstickets in den Bereichen Application & Infrastruktur mit Schwerpunkt auf dem Microsoft-Umfeld sowie verschiedenen Applikationen aus dem Pflegebereich Wiederherstellung von Ordnern und Erweiterung von Ressourcen virtueller Systeme Analyse und Lösung komplexer Störungen in unterschiedlichen Applikationen und Infrastrukturen Kooperation mit anderen Teams zur Überwindung technischer Herausforderungen Who We're Looking For We are seeking a highly skilled and experienced Systemadministrator (m/w/d) for our 2nd-Level Application & Infrastruktur team. You should have: Proven experience in managing complex IT infrastructures, particularly within the Microsoft environment Detailed knowledge of application support, including various care sector applications Strong problem-solving and analytical skills to identify and resolve issues efficiently Able to work independently as well as collaboratively with a diverse team Excellent communication and customer service skills Flexibility for remote working (home office or coworking space) or occasional visits to our Berlin office if needed About the Company netzbest GmbH is an IT service provider based in Berlin, founded over 15 years ago. Our team supports more than 15,000 employees across over 2,500 locations in the care sector. We specialize in developing IT solutions that simplify…
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