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Prepare examples of de-escalating a frustrated caller, documenting a complex case, and knowing when to escalate. Be ready to discuss accuracy under volume and how you follow policy without guessing.
Strong fit if you like structured, people-facing problem solving in a health-services setting, prefer on-site work in the Canton, Ohio area, and can stay calm, precise, and policy-aligned as a Point32Health Support Specialist.
As a Support Specialist at Point32Health, a typical day centers on inbound member or internal requests: clarifying issues, documenting cases, following approved procedures, and escalating when needed. Expect queue work, accurate notes, and clear handoffs so members and colleagues get consistent answers.
Focus on active listening, case documentation, CRM/ticketing hygiene, and product knowledge for health-plan support. No certification family or costed resources were supplied for this listing.
No. The listing marks the job as non-remote.
Available location data points to Canton, Stark County, Ohio, United States.
The company domain provided is point32health.com.
Website: point32health.com
Public cache only — not an employee review.
SUPPORT SPECIALIST Point32Health Canton, Norfolk County About the Role Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. As a Support Specialist at Point32Health, you will be part of our mission to support our members in their health journeys. Your Responsibilities Provide exceptional customer service to members by answering inquiries via phone, email, or chat Assist with member enrollment and benefit navigation Process claims and resolve member issues efficiently Stay updated on healthcare policies and procedures to ensure accurate information is provided Collaborate with cross-functional teams to improve member satisfaction and service quality What We're Looking For A minimum of 1-2 years of customer service or related experience in a healthcare setting Strong communication skills, both verbal and written Ability to multitask and prioritize effectively in a fast-paced environment Proficiency with Microsoft Office Suite and CRM systems Prior experience with healthcare terminology and processes is preferred but not required Working at Point32Health At Point32Health, our culture revolves around being a community of care. We value teamwork, innovation, and dedication to our members' well-being. Our supportive environment encourages professional growth and development opportunities for all employees. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us in making a difference in our community by supporting healthier lives for everyone.
Generated for personal interview prep · 2026-08-14 UTC · getajob.ai