Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare STAR stories on coaching underperforming agents, handling escalations, and hitting SLAs. Be ready to discuss remote supervision tools, temporary-contract fit, and how you balance empathy with process compliance in high-volume queues.
Strong fit if you already lead or mentor agents and thrive in remote, metrics-driven support. Thin public review data here—validate culture, schedule, and temp length directly with Maximus.
As a temporary remote call-center supervisor at Maximus, expect coaching agents, monitoring queue and quality, escalating complex cases, and keeping service levels steady across shifts. Much of the day is live floor leadership—huddles, 1:1 feedback, and coordinating with ops—rather than taking a full personal caseload.
The listing marks it remote (McAllen, TX framing) and temporary; confirm equipment, hours, and any on-site requirements with the recruiter.
Recent company news highlights eligibility-accuracy work (e.g., SNAP) and corporate earnings communications—not job-specific duties.
Customer-service fundamentals from HubSpot Academy (free) and Alison customer-service courses (free to learn) match the role family.
Website: maximus.com
Public cache only — not an employee review.
Join Maximus as a full-time Call Center Supervisor in a remote position based in Manchester, Hillsborough County. Lead a dynamic contact center team, drive operational excellence, and shape the success of our customer service operations while working flexibly from your location. About This Position As Call Center Supervisor at Maximus, you'll oversee daily contact center operations, ensuring our team delivers consistent service while maintaining rigorous quality standards. This full-time remote role offers the opportunity to grow your leadership skills and make a tangible impact on team performance and customer satisfaction across our operations. Key Responsibilities Supervise call center representatives and ensure strict adherence to quality standards, performance deadlines, and established procedures Identify performance gaps, provide coaching and correction, and implement process improvements to boost team efficiency Conduct interviews with prospective call center staff and provide recommendations for hiring and promotions in collaboration with Talent Acquisition and Human Resources teams Build and manage work schedules, assign daily duties and tasks to team members, and ensure adequate coverage across all shifts Monitor key performance metrics, track individual and team progress, and report on operational results to senior management What You Bring Proven supervisory or team lead experience in a call center, customer service, or similar fast-paced environment Strong communication and interpersonal skills with the ability to motivate, coach, and develop staff Solid understanding of contact center operations, quality assurance protocols, and performance metrics Proficiency with scheduling software, workforce management tools, and call center technology platforms Ability to work effectively and independently in a remote setting, managing time and staying organized Working at Maximus Maximus is a mission-driven company delivering innovative technology solutions and services to the public sector. As a supervisor here, you'll be part of a team that values integrity, quality, and continuous improvement. We support professional growth and offer opportunities to develop your leadership capabilities within a supportive, collaborative environment. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-20 UTC · getajob.ai