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Prepare examples of supporting distressed or confused clients, prioritising under time pressure, and working within policy. Ask how the part-time roster, supervision, and escalation paths work for advisors on this team.
Strong fit if you like people-facing university work in Auckland, can handle part-time on-site hours, and stay patient with process-heavy student enquiries. Thin public employer-review data in the feed—weight the interview and role description over third-party chatter.
As a part-time Student Support Advisor at the University of Auckland you would likely spend shifts helping students navigate services, answering enquiries, booking or referring to specialist help, and logging cases. Expect peak traffic around enrolment, assessments, and results; quieter admin and follow-up between peaks. Work is on-site in Auckland, not remote.
Focus on clear written and spoken communication, confidential case notes, referral pathways, cultural competence (including Te Tiriti and Māori/Pasifika contexts common in NZ universities), and calm de-escalation. No certification list was supplied for this posting.
No—the listing marks remote as 0, so expect on-site work in Auckland.
It is New Zealand’s largest public research university, established in 1883, with the gifted Māori name Waipapa Taumata Rau.
Advise students, route complex issues to specialists, and keep accurate records—especially busy around key academic calendar points.
Website: auckland.ac.nz/en.html
The University of Auckland is a public research university in Auckland, New Zealand. It is the largest university in New Zealand. It was established in 1883 as Auckland University College, a constituent college of the University of New Zealand, following the passage of the Auckland University College Act 1882. In its early years the college operated from a disused courthouse and jail. The University’s Māori name, Waipapa Taumata Rau, was gifted by Ngāti Whātua Ōrākei in 2021.
Public cache only — not an employee review.
Job Title: Student Support Advisor - Part TimeCompany: University of AucklandLocation: Auckland, North Island What This Role Involves The University of Auckland is committed to the Vision 20:20 initiative, which aims to increase the number of Māori and Pacific health professionals through the Māori and Pacific Admission Scheme (MAPAS). The Teaching and Knowledge Hub for Medicine (TKHM) seeks an inspiring individual to support Māori and Pacific students throughout their cultural and educational journey within the Faculty of Medicine. Responsibilities Provide academic and pastoral care to Māori and Pacific students enrolled in MAPAS. Facilitate workshops, seminars, and other learning activities that enhance cultural awareness and academic success. Maintain regular contact with students to monitor their progress and address any issues they may encounter. Advise on university policies, procedures, and resources available for Māori and Pacific students. Skills & Qualifications A strong understanding of Maori and Pacific cultures and the challenges faced by their communities in accessing higher education. Excellent communication skills with a proven ability to engage diverse student populations. Demonstrated experience supporting students within an educational institution or similar setting. Working at University of Auckland The University of Auckland is dedicated to fostering an inclusive and supportive environment that encourages diversity. This role offers the opportunity to contribute positively towards achieving Vision 20:20 goals, making a tangible difference in the lives of Māori and Pacific students. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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