Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready with examples of leading a busy floor, coaching underperformance, and handling a difficult guest without a manager. Know CSC Generation as a multi-brand retail/home platform and Sur La Table as a specialty kitchen retailer. Ask about shift mix, KPIs (conversion, attachment, labor), and how floor leads share hiring and scheduling with the store manager.
Strong fit if you enjoy hands-on specialty retail leadership in Madison and can own shift outcomes on the floor. Less fit if you want remote work or pure corporate brand roles—this listing is store-based Store Floor Lead work.
As Store Floor Lead for Sur La Table under CSC Generation’s retail orbit, a typical day centers on the sales floor: opening or closing routines, coaching associates on service and product knowledge (cookware, kitchen tools), pacing the floor during peak traffic, resolving customer issues, keeping displays and stock presentation tight, and escalating ops or people issues to store management—not corporate desk work.
Useful focus areas (no paid certs required in the provided list):
No. The listing is for Madison, WI with remote set to off—expect on-site store floor work.
The occupation data names Store Floor Lead (Sur La Table), within CSC Generation’s multi-brand retail context.
None are listed in the cert resources for this family; prepare with retail leadership and product knowledge examples instead.
Website: leadiq.com
Public cache only — not an employee review.
Store Floor Lead (Sur La Table) - Cscgeneration-2 - Madison, WI Position Summary Join Sur La Table as a Store Floor Lead in our Madison location. With over 58 stores and the largest avocational cooking program in the US, we offer an unparalleled selection of exclusive and premium-quality goods for the kitchen and table – along with the culinary expertise to match. In this key leadership role, you’ll support daily operations, enhance customer experiences, and drive sales. What You'll Do Lead the sales floor and oversee daily store operations as Manager on Duty (MOD). Provide in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager. Support onboarding, training, and development of new associates. Create memorable, educational experiences that inspire customer loyalty and repeat visits. What We're Looking For A proven track record in leadership roles within retail environments. Exceptional communication skills to engage with customers and team members effectively. The ability to manage multiple tasks and prioritize responsibilities efficiently. A passion for culinary arts and a commitment to customer satisfaction. Working at Cscgeneration-2 At Cscgeneration-2, we value our employees and provide opportunities for growth and development. Our team is dedicated to creating happiness through cooking and sharing good food. Join us in Madison, WI, where you can make a meaningful impact on the community. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Let’s work together to inspire and support our customers in their culinary journeys! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-04 UTC · getajob.ai