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Strong fit if you like specialty retail leadership—coaching, floor standards, and guest-facing problem solving—inside a multi-brand operator’s store network. Weak fit if you want corporate brand strategy, remote work, or purely individual contributor selling without shift ownership.
As Store Floor Lead for Sur La Table (CSC Generation ecosystem) in Madison, WI, you anchor the sales floor: open/close readiness, coach associates on product demos and service standards, keep kitchenware and tabletop displays shoppable, and escalate inventory or guest issues. Peak blocks center on covering the floor, balancing register support with coaching, and handing off a clean close to the next shift—not remote work.
Build strength in floor supervision, specialty housewares product knowledge, visual merchandising, guest recovery, and shift communication. No certification package is specified for this listing; prioritize hands-on retail leadership and Sur La Table category fluency over paid credentials.
No. The listing is an on-site Store Floor Lead in Madison, WI.
The occupation data ties the title to Sur La Table within the CSC Generation company context.
Public coverage describes it as a large consumer home/brand platform that also acquired outdoor retailer Backcountry; store roles still focus on local floor execution.
Store Floor Lead (Sur La Table) - Cscgeneration-2 - Madison, WI What This Role Involves As a Store Floor Lead at Sur La Table, you will play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. You will support the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals while serving as the Manager on Duty (MOD), ensuring smooth daily operations. Lead the sales floor and oversee daily store operations as MOD Provide in-the-moment coaching and feedback to elevate performance and team engagement, communicating performance issues directly to the GM/SM Support onboarding, training, and development of new associates What You'll Do Your responsibilities will include: Create memorable, educational experiences that inspire customers and represent Sur La Table’s brand and culture Drive digital growth and provide vital behind-the-scenes support to the store operations Elevate team performance through coaching and feedback Ensure a #bestincenter customer experience by maintaining high standards of service What We're Looking For We are seeking an experienced leader with strong interpersonal skills who can: Elevate team performance through coaching and feedback Create memorable, educational experiences for customers Support the GM/SM in achieving sales and operational goals Ensure smooth daily operations as MOD Why Join Cscgeneration-2 At Sur La Table, you will have the opportunity to: Work with over 58 stores and the largest avocational cooking program in the US Offer an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table Be part of a team dedicated to creating happiness through cooking and sharing good food Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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