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Expect scenario questions on crowd management, delays, emergency response, and clear radio/phone handoffs. Prepare examples of calm decision-making under time pressure and how you balance safety with customer communication.
Strong fit if you stay composed in live operations, communicate clearly with the public and crews, and prefer on-site rail station work in central Auckland rather than remote roles.
As a Station Controller at Auckland One Rail in Auckland, the day centres on safe, on-time station operations: monitoring passenger flow and platforms, coordinating with drivers and control, handling disruptions and announcements, and keeping the station secure and compliant for peak and off-peak services.
No. The listing is on-site in Auckland, North Island (remote: 0).
Day-to-day work is station operations for Auckland One Rail: safety, passenger flow, coordination, and disruption handling at the station.
Auckland’s central/waterfront corridor (e.g. City Centre, Viaduct Harbour, Wynyard Quarter) within the wider Waitematā area.
Auckland One Rail - Auckland, North Island About the Role The Station Controller at Auckland One Rail is a critical role in ensuring safe and efficient station operations. You will oversee the day-to-day activities of our stations and stabling yards, manage customer service, coordinate incident responses, and maintain safety and security across the network. Day-to-Day Responsibilities Oversee the operation of stations and stabling yards to ensure efficiency and safety Deliver exceptional customer service to passengers and staff Manage station operations and coordinate with various departments as needed Respond to incidents and emergencies, ensuring appropriate measures are taken promptly Ensure compliance with all safety and security protocols Requirements Proven experience in a supervisory or management role within rail operations Strong understanding of safety regulations and emergency response procedures Excellent communication and interpersonal skills to interact effectively with staff, passengers, and stakeholders Able to work flexible hours including nights, weekends, and public holidays HNC/HND or degree in a relevant field such as transport management, engineering, or a related discipline is desirable but not mandatory Working at Auckland One Rail At Auckland One Rail, you will be part of a dynamic team dedicated to providing reliable and safe rail services. We offer a supportive work environment where your contributions are valued, and continuous professional development opportunities are available. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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