Staff SDET

Your impact on mission:

As a Staff SDET at Zocdoc, you will be a technical visionary and a key driver of our quality strategy across multiple teams. You will move beyond individual feature testing to architecting scalable automation frameworks, defining organizational quality standards, and leading high-impact, cross-functional initiatives that shape how we deliver software. Your expertise in advanced tools like Playwright and AI-augmented testing will be instrumental in evolving our “shift-left” culture into a world-class, data-driven quality engine.

Your day-to-day is:

• Technical Leadership: Lead complex, cross-functional initiatives across teams and product domains, driving quality through advanced automation and AI-driven testing strategies.
• Strategy & Architecture: Designing innovative test solutions and architecting scalable automation frameworks (e.g., Playwright) that serve as repeatable practices for the entire engineering org.
• Strategic Mentorship: Promoting a culture of excellence by guiding senior peers, mentoring junior engineers, and sharing context to align the team on broader quality goals.
• Process Innovation: Thinking 3–6 months ahead to anticipate risks and identify opportunities for technical innovation, such as AI-driven testing or advanced CI/CD quality gates.
• Ambiguity Management: Handling highly undefined problem spaces with confidence, breaking them into actionable paths, and bringing clarity to complex technical challenges.
• Cross-Functional Collaboration: Serving as a thought partner to Product and Engineering leadership, influencing technical decisions through deep subject matter expertise.
• Quality Advocacy: Establishing organizational metrics to measure customer-perceived quality and driving initiatives that directly improve the user experience.

You’ll be successful in this role if you have:

• 8+ years of software product quality engineering experience, including 3–5 years leading complex projects or providing indirect technical leadership.
• Automation Mastery (Required): Deep expertise in designing and automating end-to-end QA workflows across web and mobile platforms, with strong hands-on experience in Playwright (preferred), Cypress, or similar tools. Proven track record of architecting scalable, reliable, and maintainable automation frameworks, including self-healing, enterprise-grade E2E test suites.
• Agentic & AI-Driven Testing (Required): Hands-on experience building or leveraging agentic workflows using LLM-based tools (e.g., Claude Code, Cursor, or similar) to automate test generation, debugging, or QA processes. into the QA lifecycle to automate documentation or test generation.
• Web & Mobile Automation (Required):  Demonstrated experience in web automation and mobile app test automation, with a strong understanding of cross-platform testing strategies.
• AI Expertise:  Demonstrated ability to integrate emerging technologies into the QA lifecycle to improve efficiency, coverage, and developer experience. 
• Strategic Mindset: Proven ability to anticipate risks 3–6 months in advance and align technical execution with long-term functional goals.
• Problem Solving: A track record of diagnosing complex technical issues impacting multiple teams and implementing scalable prevention patterns.
• Business Acumen: Ability to use data to guide prioritization and resource trade-offs, understanding the financial implications of “defect leakage” and testing efficiency
• Global Perspective: Experience applying industry benchmarks and global tech trends (e.g., privacy laws, localized testing) to improve internal standards.

Essential Responsibilities Include:

• Own Outcomes: Taking accountability for quality outcomes across a broad product domain, ensuring execution aligns with organizational OKRs.
• Standard Setting: Defining and championing quality governance models and “testability” considerations at the architectural level.
• Continuous Improvement: Sharing knowledge through TechTalks, workshops, and lunch-and-learns to level up the entire engineering organization.
• Risk Assessment: Conducting formal risk assessments for major releases and making high-level decisions on tool selection and test methodologies.

Key Performance Indicators:

• Organizational Impact: Measurable improvements in team maturity and execution quality across the domain.
• Technical Excellence: Reliability and scalability of the automation frameworks and repeatable practices you establish.
• Talent Development: Success in coaching and leveling up senior individual contributors within the QA function.
• Release Confidence: Reduction in defect escape rates and improvement in release velocity through optimized quality gates.

Benefits

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare reimbursement
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Sponsored counselling and therapy via Betterlyf
• Competitive PTO
• Zocdoc is certified as a Great Place to Work 2022-2026