1Password
1Password is looking for a Staff AI TechOps Lead to join their CX TechOps team. The ideal candidate will have experience in CX Operations, support engineering, or automation development, with a strong grasp of post-sales and support workflows. They will design and implement AI-powered solutions across CX tools, gather requirements from CX Operations leaders and stakeholders, and ensure systems are scalable, reliable, and well-documented.
Requirements
- 3-5 years of experience in CX Operations, support engineering, or automation development, with direct exposure to post-sales workflows
- Hands-on experience with an enterprise integration/iPaaS platform to build and maintain cross-system automations
- Ability to gather and document business requirements, map workflows, and communicate process changes to non-technical stakeholders
- Strong communicator who can translate complex technical solutions for non-technical CX stakeholders
- Proficiency in Python and SQL for building automations, working with APIs, and integrating AI tools
- Experience using LLM APIs, cloud platforms, and version control tools to solve business problems
- Comfortable working with APIs and automating across SaaS tools like Zendesk, Salesforce, Gong, and Gainsight
Benefits
- Generous PTO policy
- Competitive health benefits
- Retirement matching program
- RSU program for most employees
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Canada
Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the second-largest country by total area, with the longest coastline of any country. Its border with the United States is the longest international land border. The country is characterized by a wide range of both meteorologic and geological regions. With a population of over 41 million, it has widely varying population densities, with the majority residing in its urban areas and large areas being sparsely populated. It
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