Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Expect scenarios on CRM roadmap trade-offs, cross-functional influence, compliance-aware delivery, and measuring customer/commercial value—not trivia.
Strong fit if you lead CRM product strategy end-to-end, communicate crisply with commercial and technical partners, and thrive on-site in Midtown pace.
As Sr. Manager, CFC CRM Business Product Owner at Pfizer, you own CRM product outcomes for customer-facing commercial capabilities: backlog prioritization, stakeholder alignment, roadmap trade-offs, and release readiness with tech and ops partners.
Build depth in CRM platforms, agile product ownership, pharma commercial processes, stakeholder management, and data-informed prioritization. No cert list or costs in DATA.
No—DATA marks remote as 0; location is Grand Central, Manhattan.
Business-side ownership of CRM product outcomes for customer-facing commercial capabilities at Pfizer, not pure engineering.
Start with Wikipedia and pfizer.com.
Website: pfizer.com
Pfizer Inc. is an American multinational pharmaceutical and biotechnology corporation headquartered at The Spiral in Manhattan, New York City. Founded in 1849 in New York by German entrepreneurs Charles Pfizer and Charles F. Erhart, Pfizer is one of the oldest pharmaceutical companies in North America.
Public cache only — not an employee review.
Join Pfizer's Customer Engagement Technology & Innovation team as Sr. Manager, CFC CRM Business Product Owner in a full-time role based at Grand Central in Manhattan. This newly created position leads the strategic vision and execution of our CRM engagement platform serving healthcare professionals and healthcare organizations globally. About the Role As Sr. Manager, CFC CRM Business Product Owner, you'll own the end-to-end success of our customer-facing CRM platform within Pfizer's Chief Marketing Office. Reporting directly to the CRM CFC Business Product Lead, you'll drive platform innovation, adoption, and value delivery for a critical engagement channel connecting Pfizer to healthcare professionals and organizations worldwide. What You'll Do Define and execute the product roadmap for the CRM engagement platform, prioritizing features and capabilities that drive measurable business impact Lead cross-functional teams spanning product, engineering, marketing, and operations to translate customer needs into product strategy and execution Gather and synthesize insights from HCP and HCO stakeholders to inform product decisions and ensure platform relevance and adoption Establish success metrics, monitor KPIs, and drive continuous optimization of platform performance and user engagement Collaborate with the Chief Marketing Office on strategic initiatives that advance customer engagement objectives Manage high-level stakeholder relationships, communicating vision, progress, and outcomes with clarity and executive presence What We're Looking For 7+ years of product management, business product ownership, or customer engagement technology experience Demonstrated expertise managing CRM platforms, SaaS products, or enterprise customer engagement solutions Strategic thinking and analytical capabilities with proven success defining product strategy and roadmaps Ability to influence across functions and lead effectively in matrixed, cross-organizational environments Experience translating customer insights into product requirements and delivering measurable business outcomes Executive presence and excellent communication skills with the ability to engage senior stakeholders Knowledge of healthcare industry dynamics and HCP/HCO audience needs is a valuable asset How to Apply Apply through the job listing to submit your resume and share what excites you about leading customer engagement innovation at Pfizer.
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