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Prepare STAR stories on complex enterprise recoveries, multi-threaded selling or retention, and partnering with product. Be ready to discuss travel/hospitality use cases, how you prioritize accounts, and how you measure customer outcomes. Expect behavioral depth and ownership-focused examples.
Best fit: experienced enterprise customer solutions or success leaders who thrive on-site in Midtown NYC, enjoy travel/hospitality verticals, and can operate with Amazon-style ownership, urgency, and cross-functional influence.
As Sr. Customer Solutions Manager for US Enterprise Travel & Hospitality at Amazon, you own strategic enterprise accounts: surface pain points, map Amazon solutions to travel and hospitality needs, coordinate delivery with product and support teams, and drive adoption and outcomes. Expect account reviews, executive updates, and cross-functional firefighting in a high-velocity enterprise motion.
Prioritize enterprise stakeholder management, travel/hospitality domain fluency, structured problem-solving, and clear executive communication. Build comfort with CRM hygiene, success metrics, and cross-team coordination. No certification resources were supplied for this listing.
No. The listing is for Grand Central, Manhattan, with remote flagged off.
US enterprise customers in travel and hospitality, not general retail support.
A large U.S. tech company spanning e-commerce, cloud, ads, streaming, and AI, founded in 1994 (AMZN).
Website: amazon.it
Amazon.com, Inc. is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, entertainment, and artificial intelligence. Founded in 1994 by Jeff Bezos in Bellevue, Washington, the company originally started as an online marketplace for books but gradually expanded its offerings to include a wide range of product categories, referred to as "The Everything Store". Amazon has been described as a Big Tech company.
Public cache only — not an employee review.
Amazon is hiring a Senior Customer Solutions Manager for its US Enterprise Travel & Hospitality segment, based at Grand Central in Manhattan. Join AWS Global Sales and help leading travel and hospitality brands accelerate their journey to the cloud. About the Role As a Sr. Customer Solutions Manager at Amazon, you will partner with enterprise Travel & Hospitality customers across the United States to guide their adoption of AWS. Working on-site in Grand Central, Manhattan, you'll act as the connective tissue between customer ambitions and the technical execution that turns cloud investments into measurable business outcomes. This is a full-time, in-office position for someone who thrives on building trusted relationships and steering complex programs from vision to reality. Key Responsibilities Own the end-to-end success of strategic enterprise customers as they migrate to and grow on AWS. Get close to each account's business goals and operational challenges, then shape tailored cloud strategies that move the needle. Coordinate across sales, solutions architecture, product, and support teams to keep adoption programs on track. Translate customer priorities into clear roadmaps, milestones, and outcomes that demonstrate value at every stage. Champion innovation by connecting Travel & Hospitality clients with the right AWS technologies and support resources. Qualifications Proven experience leading customer-facing programs or technical account management, ideally with enterprise clients. A consultative, customer-first approach with the ability to dive deep into business and technical needs. Strong cross-functional collaboration skills and comfort coordinating multiple stakeholders. Familiarity with cloud adoption, AWS, or the Travel & Hospitality industry is an advantage. Willingness to work full-time, on-site at the Grand Central, Manhattan location. About Amazon AWS Global Sales fuels cloud adoption around the world, helping organizations of every size innovate and scale. The team is built on a commitment to understanding each customer's unique situation and delivering purpose-built service, leading technology, and dependable support that drives lasting success. How to Apply Ready to grow with Amazon as a Sr. Customer Solutions Manager in US Enterprise Travel & Hospitality? View the full listing and apply via Adzuna to take the next step in your AWS career in Manhattan.
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