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Strong fit if you like structured service work for a global manufacturer with well-known brands, prefer on-site Rocky Hill, and can bridge customers with internal operations. Thin public sentiment and no pay or cert data—verify culture and compensation directly with Henkel.
As a Specialist Customer Service Experience at Henkel in Rocky Hill, a typical day centers on handling customer inquiries for chemical and consumer brands, logging cases, coordinating with sales, logistics, and quality, and following up until issues close. You would track service metrics, document resolutions, and keep partners informed on order, product, or complaint status for adhesives and consumer lines.
No. The listing is for Rocky Hill, Hartford County, with remote set to off-site not indicated.
Adhesives and consumer goods brands such as Loctite, Persil, Dial, and Purex, among others.
No certification family or resources were provided for this occupation; none are listed as required here.
Website: henkel.com
Henkel AG & Co. KGaA, commonly known as Henkel, is a German multinational chemical and consumer goods company headquartered in Düsseldorf, Germany. Founded in 1876, the DAX company is organized into two globally operating business units and is known for brands such as Loctite, Persil, Fa, Pritt, Dial and Purex.
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SPECIALIST CUSTOMER SERVICE EXPERIENCE at Henkel in Rocky Hill, Hartford County Role Overview At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, 'all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit – where we focus on delivering exceptional customer service experiences. Responsibilities Provide excellent customer service through various channels including phone, email, and live chat Resolve customer inquiries, issues, and complaints in a timely and efficient manner Build and maintain strong relationships with customers to ensure their satisfaction Collaborate with cross-functional teams to improve service delivery and address customer needs Analyze customer feedback to identify areas for process improvement and enhance the overall customer experience What You Bring A minimum of 2 years of relevant customer service experience in a fast-paced environment Exceptional communication skills, both verbal and written Strong problem-solving abilities to handle complex issues Proficiency in using CRM systems and other customer service tools A proactive attitude with the ability to work independently as well as part of a team Working at Henkel Joining Henkel means being part of a global company that values innovation, sustainability, and collaboration. Our commitment to excellence extends beyond our products; it encompasses every interaction with our customers. As a Specialist Customer Service Experience, you'll have the opportunity to contribute directly to our mission of delivering outstanding customer experiences. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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