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Strong fit if you thrive on people-facing operations, vendor discipline, and visible service standards in commercial buildings. Less ideal if you want pure desk strategy work or fully remote roles.
As a Soft Service Executive at JLL in India, you would coordinate soft facilities services—housekeeping, hospitality touchpoints, pantry/support areas, and vendor performance—so occupied buildings stay clean, welcoming, and compliant with client SLAs. A typical day mixes floor walks, shift and contractor coordination, incident follow-up, and reporting to site or account leads within JLL’s property and workplace delivery model.
Soft services are people- and comfort-oriented facilities work—cleaning, hospitality, pantry, and similar support—distinct from hard services such as HVAC or electrical.
The listing is India-based and not remote; soft services executives are usually on or near the managed site.
No certification list is attached to this posting; employers often prioritize hands-on facilities or hospitality operations experience.
Website: jll.de
Jones Lang LaSalle Incorporated (JLL) is an American real estate services company headquartered in Chicago. The company has offices in 80 countries. It offers investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals, as well as technology products through JLL Technologies, and venture capital investments through its PropTech fund, JLL Spark. The company is ranked 175 on the Fortune 500.
Public cache only — not an employee review.
JLL India empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. What This Role Involves The Soft Service Executive role at JLL India is pivotal in driving customer satisfaction through exceptional service delivery. You will be responsible for managing client relationships, ensuring high-quality service standards are met across all touchpoints, and continuously seeking opportunities to enhance the client experience. Day-to-Day Responsibilities Manage and maintain a portfolio of clients, providing personalized service that meets their specific needs. Coordinate with internal teams to ensure timely delivery of services and projects. Identify areas for improvement in service delivery and implement changes to enhance efficiency and client satisfaction. Provide regular updates on client progress and address any issues promptly. Participate in team meetings and contribute to the development of new strategies and initiatives. Skills & Qualifications Minimum 3 years of experience in a customer service or related role. Strong interpersonal and communication skills, both written and verbal. Adept at managing multiple client relationships simultaneously. Excellent organizational and time management abilities. Ability to work independently with minimal supervision. Why Join JLL JLL offers a dynamic environment where you can grow your career while making meaningful contributions. Our commitment to excellence, innovation, and client satisfaction sets us apart in the industry. You will have access to comprehensive training programs, opportunities for professional development, and a supportive work culture that values diversity and inclusion. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your application as soon as possible.
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