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Be ready to talk through customer-facing examples (queues, delays, upset passengers), reliability for early or weekend shifts, and how you stay calm under time pressure. Ask about typical roster patterns, training for ticket and safety procedures, and how shore teams coordinate with vessels at Fullers360.
Strong fit if you enjoy practical, public-facing work, can stand and move for shifts, and value steady part-time hours in Auckland transport operations more than a remote desk role.
As a permanent part-time Shore Services Assistant at Fullers360 in Penrose, expect shift-based work supporting shore-side ferry and passenger operations: greeting and directing customers, checking tickets or bookings, assisting with boarding and disembarkation, handling basic enquiries, keeping waiting areas and jetties orderly, and liaising with crew and colleagues so sailings run on time. Part-time hours typically cover peak sailings and weekends rather than a full desk week.
No. It is on-site in Penrose, Auckland City (remote flag is 0).
Ongoing employment with fewer weekly hours than full-time, often tied to sailing peaks; confirm exact roster with Fullers360.
No certificate family or costed resources were supplied for this listing; any company-required inductions would come from the employer.
Shore Services Assistant (Permanent Part-time) at Fullers360, Penrose, Auckland City About This Position The Shore Services Assistant role is a permanent part-time position with Fullers360 in Penrose, Auckland City. As an assistant, you will be responsible for supporting the shore team and ensuring smooth operations during ferry departures and arrivals. Day-to-Day Responsibilities Assist passengers with boarding and disembarking processes Ensure compliance with safety protocols and procedures Support in the management of passenger flow and queuing systems Contribute to the overall customer service experience on shore Participate in daily briefings and updates from the team leader Qualifications A strong sense of customer service and a commitment to passenger satisfaction Basic knowledge of safety procedures and emergency protocols Ability to work well in a team environment and under pressure Effective communication skills, both verbal and written Able to stand for extended periods and perform physical tasks as required About Fullers360 Fullers360 has been connecting Aucklanders and visitors to the Hauraki Gulf for over 40 years. Our team of 350 operates a fleet of high-speed ferries and modern buses, serving nearly 6 million passengers annually. We are proud of our contributions to public transport in Auckland, including the introduction of electric bus fleets through Waiheke Bus Company. How to Apply To apply for this position, complete your application directly on this page. If you encounter any issues or are redirected, please finish submitting your application on our employer's platform. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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