Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to walk through a service metric you improved end to end: baseline, diagnosis, intervention, and result. Prepare examples of facilitating cross-team change without formal authority, handling conflicting priorities, and communicating risk clearly. Expect scenario questions on recurring failures and how you choose quick wins versus structural fixes.
Strong fit if you enjoy measurement-led service work, structured problem solving, and leading improvement without inventing facts about Intellihub’s stack. On-site Auckland context matters (remote is not indicated). Thin public data means interview research on the company’s services is essential.
As Service Performance & Improvement Lead at Intellihub in Auckland, a typical day centres on service KPIs, root-cause reviews, and improvement actions with ops and delivery partners. Expect stand-ups on incidents and backlog, dashboard checks, prioritising fixes, and writing concise recommendations. Afternoons often cover stakeholder updates, process tweaks, and tracking whether changes lift reliability or customer outcomes.
The listing marks remote as no, so plan for Auckland-based work unless Intellihub states otherwise.
Service performance tracking, issue analysis, and leading continuous improvement with operational teams.
None in the provided data—do not assume a band without an official figure from the employer.
SERVICE PERFORMANCE & IMPROVEMENT LEAD at Intellihub, Auckland, North Island About This Position The Service Performance & Improvement Lead role is a full-time position within the Head of Service Delivery team. This opportunity covers parental leave and involves embedding quality standards and continuous improvement across all operational activities at Intellihub. The role requires close collaboration with internal teams and business partners to analyze performance, enhance capabilities, and ensure processes are effective. Responsibilities Evaluate current service delivery processes and identify areas for improvement Develop and implement strategies to enhance operational efficiency and quality standards Work closely with cross-functional teams to drive performance metrics and meet organizational goals Analyze data and provide actionable insights to stakeholders Lead the development of training programs to improve team capabilities Qualifications Proven experience in service delivery, process improvement, or a related field Demonstrated ability to lead and manage cross-functional teams Strong analytical skills with the ability to interpret complex data Experience in developing and implementing quality management systems Excellent communication and interpersonal skills A degree in Business, Management, or a related field is preferred Why Join Intellihub Intellihub offers an innovative environment where you can contribute to the growth of a dynamic organization. As part of our team, you will have opportunities for professional development and be at the forefront of delivering high-quality services. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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