The Legends Agency
Service Operations Administrator
Support operations, billing, and job coordination for a leading US pipeline services provider
Remote, South Africa | US Hours | R25 000 – R35 000 per month
About Our Client
Our client is a trusted leader in underground utility and pipeline services across the United States. With a reputation built on safety, reliability, and innovation, they deliver efficient, high-quality solutions while fostering a collaborative, team-oriented culture. This is a chance to join a growing business where accuracy, organization, and initiative are highly valued.
The Role: Service Operations Administrator
We are seeking a detail-oriented and proactive Service Operations Administrator to support billing, job documentation, and operational coordination. This role plays a critical part in ensuring accurate invoicing, correct job costing, and seamless communication between field teams, finance, and clients. It is ideal for someone with strong organizational skills who thrives in a fast-paced environment.
Key Responsibilities
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Bring a minimum of 2 years experience in billing, operations coordination, or administrative support.
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Review job tickets, work orders, and field reports to ensure accurate billing.
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Generate and process invoices in line with union and customer contract terms.
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Verify labor hours, material costs, and equipment usage for accurate job costing.
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Work closely with finance to track accounts receivable and resolve discrepancies.
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Maintain detailed service records, work orders, and completion documentation.
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Manage dispatch calendars and assist with scheduling preparations.
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Handle client inquiries regarding billing and service details professionally.
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Contribute to reporting on billing trends, revenue tracking, and operational efficiency.
About You
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Minimum 2 years experience in billing, administration, or operations coordination.
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Background in construction, utilities, or service industries preferred.
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Strong knowledge of ERP or billing systems; experience with job costing advantageous.
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Familiarity with contracts, compliance, and union rules is a plus.
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Proficient in Microsoft Office Suite (Excel, Outlook, Word) and job/accounting software.
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Highly organized, detail-focused, and able to handle multiple tasks under pressure.
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Excellent written and verbal communication skills; professional with colleagues and clients.
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Comfortable working US hours (training requires full US shift before moving to split shifts).
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Experience supporting US-based operations would be highly beneficial.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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