Service Manager

VIP Tires & Service is hiring a full-time Service Manager in Wallingford, New Haven County — a hands-on leadership role at a trusted automotive service center serving drivers across the region. If you blend people leadership with a passion for outstanding customer care, this could be your next career move.

About the Role

As the Service Manager at our Wallingford location, you'll guide the daily operations of the service department, set the tone for the team, and ensure every customer drives away confident in the work performed. This position puts you at the center of a busy shop, balancing operational excellence with genuine relationship building and team development.

Key Responsibilities

• Lead, coach, and motivate service technicians and front-line staff to deliver consistent, high-quality results.
• Cultivate a welcoming, professional environment that prioritizes the customer experience from check-in to completion.
• Oversee day-to-day service operations, scheduling, and workflow to keep the shop running smoothly.
• Support the personal growth and career advancement of your team members through mentorship and clear direction.
• Champion company standards for quality, safety, and customer satisfaction.

Qualifications

• Proven leadership ability with a talent for inspiring and developing a team.
• A customer-first mindset and a track record of building positive working relationships.
• Strong organizational and communication skills suited to a fast-paced service setting.
• Experience in automotive service or a related operations role is highly valued.
• Availability for a full-time, on-site schedule in Wallingford, New Haven County.

About VIP Tires & Service

Established in 1926, VIP Tires & Service has grown into Northern New England's leading tire dealer and automotive service provider. Our long-standing reputation is built on dependable workmanship, a commitment to our communities, and investment in the people who make it all possible.

How to Apply

Ready to lead as a Service Manager with VIP Tires & Service in Wallingford? View the full listing and submit your application via Adzuna to take the next step in your automotive career.