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Be ready to walk through how you investigate a user issue, install or fix client devices, and escalate when needed. Expect scenarios on prioritising tickets and explaining technical steps to non-technical staff.
Strong fit if you enjoy structured support work—diagnosing problems, equipping users, and keeping daily systems reliable—at Centorrino Technologies in New Zealand (on-site, not remote).
As a Service Desk Analyst at Centorrino Technologies in New Zealand, your day centres on keeping systems usable for staff. Typical work includes answering user questions on hardware and software, running diagnostics, reading manuals, setting up equipment and software, performing minor installs or repairs, and checking that systems perform as expected. You may also confer with users and managers when requirements for changes or new setups come up.
Build strength in user support, hardware/software install basics, diagnostics, and clear communication. No certification list or costs were provided for this listing.
User inquiries, system performance checks, setup and minor hardware/software work, and troubleshooting with manuals and diagnostics.
The listing is for New Zealand with remote set to no; treat it as an on-site or local role.
See O*NET’s summary for computer user support specialists at onetonline.org.
Public-domain labor data — prepare examples for 2–3 of these.
SERVICE DESK ANALYST - DUNEDINCentorrino Technologies, New Zealand About the Role We are seeking a Service Desk Analyst to join our dynamic team at Centorrino Technologies in Dunedin. As a key member of our support network, you will be responsible for providing exceptional customer service and technical assistance to our clients. This role is full-time and based locally. Core Duties Respond to and resolve client inquiries via phone, email, and chat Diagnose and troubleshoot technical issues Document and escalate complex issues to the appropriate team Provide training and support for new software and hardware Maintain accurate records of all interactions in our service management system Skills & Qualifications Excellent communication skills, both verbal and written Technical proficiency with Windows, Mac, and Linux operating systems Familiarity with basic ITIL practices and processes Experience in a similar role or relevant customer service background A proactive attitude and ability to work independently as well as part of a team More About Centorrino Technologies Centorrino Technologies is a leading provider of innovative technology solutions. We are proud to have been recognised as one of the best workplaces in New Zealand, with an eNPS score of 68 and listed among the Top 5 Inspiring Workplaces for 2026. Our mission is to continuously improve our customer experience and deliver high-quality services. Applying for This Role We are excited about your interest in joining Centorrino Technologies. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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