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Be ready to walk through service incidents you owned end-to-end, how you prioritised queues, and how you worked with other teams. Expect scenario questions on irate customers, incomplete documentation, and meeting turnaround times in a regulated bank environment.
Strong fit if you like structured banking service work, process accuracy, and customer resolution more than pure sales. Less fit if you want fully remote work or a pure product/engineering path.
As a Service Delivery Officer at Equitas Small Finance Bank, a typical day centres on customer and service workflows: handling service requests, coordinating branch or operations handoffs, tracking SLAs, and escalating issues so accounts and products stay within bank process. You would work with frontline and back-office teams to close queries cleanly and keep service quality consistent for retail and small-finance customers.
Useful focus areas for this title in banking operations:
The listing marks the job as non-remote in India, so plan for on-site or office-linked service delivery.
It is a Chennai-headquartered small finance bank with microfinance roots, focused on retail and small-business banking under Equitas Holdings.
Prior banking ops, branch service, or BPO-style service delivery with strong process and customer handling usually maps closest to this title.
Website: equitasbank.com
Equitas Small Finance Bank is a small finance bank founded in 2016 as a microfinance lender. The Bank has its headquarters in Chennai, and is a subsidiary of holding company Equitas Holdings Ltd.
Public cache only — not an employee review.
Service Delivery Officer at Equitas Small Finance Bank in India The Opportunity Equitas Small Finance Bank is currently seeking a Service Delivery Officer to join our team. This role offers an exciting opportunity for candidates who are passionate about delivering exceptional customer service and driving growth through various financial products. Your Responsibilities Generate 25 leads (LG level) across various products including Savings Accounts, Mutual Funds, Mutual Fund SIPs, Insurance, Gold Loans, Fixed Deposits, Recurring Deposits, and Lockers on a monthly basis. Ensure a consistent month-over-month growth in the mapped book of clients. What We're Looking For A proactive individual with excellent communication skills who can effectively engage with customers to meet their financial needs. Strong analytical and problem-solving abilities to handle a wide range of customer inquiries and transactions efficiently. Proficiency in using various banking software and tools for record-keeping and client management. About the Company Equitas Small Finance Bank is dedicated to providing innovative financial solutions to individuals and small businesses. With a focus on rural and urban areas, we strive to empower our customers through accessible and reliable banking services. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately to increase your chances of being considered for this exciting opportunity at Equitas Small Finance Bank.
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