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Be ready to walk through how you build a service estimate from documentation, how you handle scope changes with customers and technicians, and how you compare bid versus actual costs. Prepare a short example of negotiating a tender or resolving a costing dispute with a client or vendor.
Strong fit if you like customer-facing estimating and coordination in a motors workshop setting at Geelong Motors, and you are comfortable with documentation-driven costing, negotiation, and tracking jobs against quotes in regional Warrnambool–Dennington.
As a Service Advisor at Geelong Motors in Dennington, your day centres on translating customer vehicle needs into clear scope, timing, and cost expectations, then coordinating with workshop staff. Typical work includes reviewing documentation to prepare time, parts, and labour estimates; conferring with technicians and customers when plans change; tracking quoted versus actual costs as jobs progress; and negotiating priorities so bookings stay realistic and customers understand the work ahead.
No. The listing is on-site in Dennington, Warrnambool (remote flag is 0).
Provided occupation data points to Cost Estimators, SOC/O*NET 13-1051.00, with tasks around estimating, cost tracking, and client consultation.
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Public-domain labor data — prepare examples for 2–3 of these.
SERVICE ADVISOR at Geelong Motors in Dennington, Warrnambool About This Position An exciting opportunity exists for an experienced Service Advisor to join our growing team. You’ll play a key role in delivering an exceptional customer experience and acting as a trusted link between our customers and the workshop team ensuring every vehicle’s service journey is managed with professionalism, care, and clear communication. Your Responsibilities Provide pre-service consultations to ensure customers understand their vehicle's needs and services required. Accurately schedule and manage customer appointments in the workshop. Communicate clearly and professionally with both customers and internal teams to ensure a seamless service experience. Handle customer inquiries, complaints, and feedback effectively, ensuring high levels of customer satisfaction. Assist in maintaining accurate records and documentation for all services provided. Skills & Qualifications A minimum of 3 years' experience as a Service Advisor or similar role within the automotive industry is required. Excellent communication skills, both verbal and written. Strong organizational and time management abilities to handle multiple tasks efficiently. Proficiency in using service management software and CRM systems. A valid driver’s license with a clean record. Working at Geelong Motors Geelong Motors is an award-winning dealership renowned for its commitment to customer satisfaction. Our team values professionalism, integrity, and a passion for automotive excellence. As part of our team, you’ll have the opportunity to work in a dynamic environment where your contributions are highly valued. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your resume along with a cover letter highlighting relevant experience and achievements. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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