Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare examples of de-escalating upset customers, turning a diagnosis into a clear recommendation, and coordinating with techs under time pressure. Know Ken Garff as a multi-brand dealer group investing in data platforms, and be ready to walk through a full service visit from check-in to delivery.
Strong fit if you like customer-facing auto service, pace, and ownership of the service experience at a Ford store within a larger Ken Garff group. Thin pay and review data means you should verify compensation and culture directly with the hiring team.
As a Service Advisor at Ken Garff Ford Cheyenne, you would greet service customers, listen to vehicle concerns, write repair orders, coordinate with technicians, explain findings and options, and keep owners updated through pickup. Expect a mix of walk-ins, appointments, warranty and retail RO work, and steady desk/shop handoffs during peak service hours.
Build strengths in RO writing, active listening, OEM service process basics, warranty vs. customer-pay framing, and clear estimates. No certification resources or costs were supplied in CERTS.
No. The listing places the job at Ken Garff Ford Cheyenne in Cheyenne, WY with remote set to off.
It is an automotive retail group (kengarff.com) running dealerships and expanding brands and data tooling, per recent trade coverage.
No verified salary figures or Glassdoor/Indeed-style ratings were in the provided data; ask the employer for ranges and benefits.
Public-domain labor data — prepare examples for 2–3 of these.
Website: kengarff.com
Public cache only — not an employee review.
Kengarff is hiring a Service Advisor for its full-time opening at Ken Garff Ford Cheyenne - Cheyenne, WY. This role places a customer-focused professional at the heart of daily service operations in Cheyenne, helping drivers resolve concerns and maintain reliable transportation. What This Role Involves As the primary point of contact between guests and the service team, the Service Advisor at Kengarff builds trust from the first conversation, translates technical findings into clear recommendations, and ensures every visit feels organized and transparent. Success comes from balancing friendly communication with accurate documentation so customers leave informed and confident about next steps. Core Duties Welcome arriving clients, listen carefully to vehicle concerns, and document symptoms for technicians Review maintenance history and mileage to recommend appropriate services and schedule staging Prepare detailed repair orders, labor estimates, and parts notes that technicians and parts staff can follow without ambiguity Explain recommended work, costs, and timelines in plain language, secure approvals, and keep guests updated throughout the process Coordinate hand-offs with shop personnel, track open jobs, and confirm quality standards before release Follow up after service to confirm satisfaction, capture feedback, and invite return visits Maintain accurate digital records, support smooth daily workflow, and uphold facility cleanliness and professional appearance What You Bring Strong verbal and written communication skills plus genuine enjoyment of helping people Ability to listen actively, ask clarifying questions, and present options without pressure Comfort with computer systems for order entry, estimates, and basic reporting Organizational habits that keep multiple appointments running on time Basic mechanical awareness so technical feedback can be translated into customer language Reliable attendance, a professional demeanor, and a collaborative attitude toward teammates Any prior service-writing, hospitality, or automotive customer-experience background is valued but not required Working at Kengarff Kengarff is hiring for this Service Advisor position near Ken Garff Ford Cheyenne - Cheyenne, WY and provides a supportive team environment where clear processes and open communication help new team members contribute quickly. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-17 UTC · getajob.ai