Senior Software Engineer

So, what’s the role all about?

At NiCE, we we power the world’s leading customer experience platform. We’re looking for a Senior Software Engineer who thrives on solving complex problems at scale and wants to shape the future of data-driven CX. If you’re energized by big data, modern architectures, and mentoring others—this is your moment. As a Senior Software Engineer on our CXone Outbound Dialer Data Platform team, you’ll play a critical role in designing and delivering the data systems that drive insights for millions of interactions.

How will you make an impact?

• Build and scale distributed systems that power our data lake and warehousing platform
• Design, develop, and deliver high-performance, cloud-native microservices (AWS)
• Own the full engineering lifecycle—from design and coding to testing, deployment, and production support
• Develop ETL pipelines, data streams, and advanced data structures that fuel analytics and reporting
• Write clean, maintainable, and scalable code with a strong focus on quality and automation
• Collaborate cross-functionally with Product, QA, Data, and Analytics teams
• Lead technical discussions, influence architecture decisions, and propose innovative solutions
• Mentor and elevate junior engineers, fostering a high-performing team culture
• Drive adoption of modern technologies, including AI-assisted development and data engineering practices
• Ship impactful features in an Agile environment
• Solve complex data and system design challenges
• Optimize performance across large-scale distributed systems
• Partner with stakeholders to bring ideas to life
• Review code, share knowledge, and continuously improve team practices
• Experiment with emerging tech like AI coding agents and intelligent data pipelines

Have you got what it takes? 

• 7+ years of experience building and scaling production software
• Strong expertise in Java, C#,.NET, and SQL
• Proven experience with AWS-based microservices architectures
• Experience with modern data systems (ETL, pipelines, streaming, or warehousing)
• Solid understanding of object-oriented design, design patterns, and testing practices
• Experience with AI developer tools (e.g., Claude, Codex), Prompt Engineering, or RAG concepts
• Excellent problem-solving, communication, and decision-making skills
• A passion for collaboration, mentorship, and continuous learning
• Ability to thrive in a fast-paced, high-impact environment

Bonus Points

• Experience with Kafka, Scala, or streaming platforms
• Familiarity with NoSQL databases (MongoDB, DynamoDB)
• Knowledge of REST, WebSockets, or gRPC services
• Experience in CI/CD environments and automation tooling
• Background in telecommunications, call centers, or CX platforms
• Prior technical leadership experience

About the Team

Our team is at the heart of CXone’s data ecosystem. We own the systems that power outbound dialer reporting—ensuring accurate, real-time data flows through our data lake, pipelines, and warehousing infrastructure.

Here, you’ll:

• Work on high-scale “big data” challenges that directly impact customer insights
• Partner closely with reporting and analytics teams to evolve data models and algorithms
• Gain deep expertise across the entire CXone data platform
• Help drive adoption of next-gen technologies and architectures

If you’re passionate about building systems that turn data into decisions—and you want to work where your impact is visible at scale—you’ll feel right at home here.

Why NiCE?

• Work on a market-leading platform used globally
• Solve meaningful, complex engineering challenges
• Be part of a culture that values innovation, ownership, and growth
• Accelerate your career while shaping the future of CX technology

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our UT office located at 75 West Towne Ridge Parkway, Sandy, Utah 84070 https://www.nice.com/company/global-locations