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Prepare concrete examples of service ops ownership: SLA recovery, root-cause follow-through, vendor/internal coordination, and how you prioritize under volume. Expect scenario questions on escalation judgment and documenting process changes.
Best fit if you want senior, hands-on service operations inside a large J&J-family organization, based in Singapore rather than remote, and comfortable operating amid high public/legal scrutiny in the broader J&J news cycle.
As a Senior Service Operations Specialist at J&J Family of Companies in Singapore (on-site), expect a day of monitoring service queues and SLAs, coordinating cross-functional handoffs, escalating incidents, tightening runbooks/process controls, and briefing stakeholders on ops health and continuous-improvement actions.
No. The listing marks remote as off; expect Singapore-based, on-site work.
Mostly Johnson & Johnson naming, official company links, and talc-litigation coverage—not employee review scores.
No certification family or priced resources were supplied for this listing.
Website: jjfamilyofcompanies.com
Public cache only — not an employee review.
Senior Service Operations Specialist at J&J Family of Companies - Singapore The Opportunity This role offers a unique opportunity to join Johnson & Johnson, where we are committed to advancing healthcare through innovation. As a Senior Service Operations Specialist, you will be part of a dynamic team focused on enhancing service delivery and operational excellence across our diverse portfolio. Day-to-Day Responsibilities Lead the development and implementation of service operations strategies and processes Ensure high levels of customer satisfaction through effective service management Collaborate with cross-functional teams to drive service improvements and resolve issues promptly Analyze data and metrics to optimize service performance and identify areas for improvement Develop and maintain robust service protocols and documentation Skills & Qualifications Minimum of 5 years of experience in service operations or a related field, with at least 3 years in a leadership role Demonstrated ability to lead cross-functional teams and drive process improvements Strong analytical skills with the capability to interpret data and make informed decisions Excellent communication and interpersonal skills for effective stakeholder engagement Familiarity with service management tools and methodologies About the Company J&J Family of Companies is a leading global healthcare company headquartered in Singapore. Our mission is to improve health outcomes through innovative medicine and technology solutions. We are committed to fostering an inclusive environment where employees can thrive and contribute to our shared vision. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-21 UTC · getajob.ai