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Strong fit if you are steady under pressure, customer-first, and ready for on-site senior passenger support with WA’s Public Transport Authority in Perth CBD.
As a Senior Passenger Assistant with the Public Transport Authority of Western Australia in Perth CBD, you lead frontline help for passengers: wayfinding, accessibility support, disruption updates, and calm handling of incidents on stations or services. You set the standard for junior assistants, liaise with operations and security, and keep service points safe, informed, and passenger-focused during peak and off-peak periods.
Prioritise passenger care under pressure, clear radio and face-to-face communication, accessibility awareness, basic first-response judgment, and mentoring junior staff. No specific certification list was supplied for this listing.
No. The listing is for Perth CBD with on-site passenger assistance duties.
The Public Transport Authority of Western Australia, the state’s public transport operator.
Leading passenger support standards, guiding less experienced assistants, and handling more complex incidents—not remote desk work.
Senior Passenger Assistant at Public Transport Authority of Western Australia in Perth CBD, Perth About the Role This is an exciting opportunity to join Transwa as a Senior Passenger Assistant during the recommencement of the new Australind train service between Perth and Bunbury. In this role, you will be responsible for delivering a safe, reliable, and enjoyable travel experience for our customers by providing visible leadership on board. You will ensure passengers receive high-quality service and accurate information. Key Responsibilities Provide visible leadership to enhance the overall passenger experience Ensure passengers receive high-quality service Offer accurate information and assistance to passengers Maintain a safe environment on board for all passengers What We're Looking For A proven track record in customer service or related field Strong communication skills, both verbal and written The ability to work effectively under pressure Excellent interpersonal and problem-solving abilities A positive attitude and a willingness to go above and beyond for passengers About the Company The Public Transport Authority of Western Australia, commonly known as Transwa, is committed to providing safe, reliable, and efficient public transport services. With the recommencement of the new Australind train service, this role offers a unique opportunity to contribute to the success of this exciting project. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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