Senior Operations Manager (Crypto/Digital Assets)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Expect scenarios on ops metrics, scheduling, budget tradeoffs, and coordinating pricing/distribution under digital-asset constraints. Prepare examples of process improvement from performance data and cross-department launches (O*NET-style tasks).

Fit summary

Strong fit if you have senior ops leadership, comfort with regulated or high-velocity financial products, and can drive efficiency across teams in Sofia (on-site, not remote).

Day in the role

As Senior Operations Manager (Crypto/Digital Assets) at Capital in Sofia, the day centers on running and tightening operational workflows for digital-asset products and support functions.

• Review performance, sales/activity, and financial reports to spot cost, risk, or process gaps.
• Coordinate production, pricing, distribution, and cross-team delivery with product, compliance, and support leads.
• Set staff schedules and duties; align budgets and admin work so trading/ops service levels stay reliable.

Skills to emphasize

Build toward general/ops management with free options only:

• Saylor Academy — Business & Management courses (free)
• Google Project Management — Skillshop / free intro resources (free)

FAQ from this listing

Is this role remote?

No—the listing marks remote as 0, with location Sofia City, Bulgaria.

What occupation standard maps to this job?

Operations Manager under SOC 11-1021.00 (General and Operations Managers) on O*NET.

Which free certs/resources match the ops family?

Saylor Business & Management (free) and Google Project Management intro resources via Digital Garage (free).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Direct administrative activities directly related to making products or providing services.
• Prepare staff work schedules and assign specific duties.
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Plan or direct activities, such as sales promotions, that require coordination with other department managers.
• Perform personnel functions, such as selection, training, or evaluation.
• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

O*NET source

Company facts (cached)

Website: capital.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Senior Operations Manager (Crypto/Digital Assets) - Capital - Sofia City, Bulgaria About the Role We are seeking a Senior Operations Manager with crypto domain expertise to ensure our products are fully supported by robust operational processes. As we scale spot trading, onboarding, payments, and client support, this role is crucial in maintaining smooth operations for clients. You will act as the operational bridge between the business and centralised back-office, customer support, and payments teams. Coordinate with various departments to support every product Design and automate operating processes Ensure documentation of all operations Train staff on operational procedures Track metrics for operational performance What You'll Do Your primary responsibilities will include: Act as the operational bridge between business and centralised teams Coordinate with compliance, product, technology, finance, and treasury to turn strategy into repeatable operating procedures Support every product by designing and automating processes Ensure staff are trained on all operational procedures Track metrics that indicate the health of operations Qualifications To be successful in this role, you should have: Proven experience as a Senior Operations Manager or similar role Detailed knowledge of crypto and digital assets operations Experience coordinating between multiple departments A strong understanding of operational processes in the financial industry Excellent communication and interpersonal skills Ability to design, automate, and document operating procedures About the Company Capital is a leading trading platform that has won numerous industry awards for its innovative technology and exceptional client experience. We are expanding globally and seek top talent to join our growing team. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Sofia City, Bulgaria, hybrid, or fully remote?