Senior Operations Analyst

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary – including yours. 

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

We are seeking an experienced Operations Support Analyst to drive insight, data-driven decisions and innovation through data analytics. This senior-level individual contributor position requires someone who can proactively manage change, solve complex problems, and demonstrate exemplary data related thought leadership. Please note this is hybrid based in Berlin.

Your Mission 

• Create and validate data metrics independently using SQL / Python
• Develop quantitative analysis and statistical models to evaluate and steer Care decision-making 
• Strong knowledge of SQL and Python for analysis
• Maintain GetYourGuide data governance standards 
• Conduct impact analysis and report findings to senior leadership
• Build and maintain relationships with key stakeholders across departments
• Lead Care department data training sessions
• Serve as an escalation point for Care data first-line queries
• Mentor newer Operations Analyst team members and provide guidance
• Estimate and manage workloads independently

Your Toolkit

• Advanced proficiency in SQL/Python and data manipulation tools (Databricks, Looker)
• Strong analytical and problem-solving capabilities
• Excellent project management and organizational skills
• Superior stakeholder management abilities
• Proven change management expertise
• Strong communication and presentation skills
• Extensive experience in operations support or similar role
• Deep understanding of business analytics and data governance
• Proven ability to work independently and lead initiatives
• Strong technical background in data analysis and reporting
• Experience in managing and mentoring team members
• AI Curious – actively utilising ai to help improve or streamline processes

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

#LI-Hybrid