Senior National Account Manager

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
• Resolve customer complaints regarding sales and service.
• Review operational records and reports to project sales and determine profitability.
• Oversee regional and local sales managers and their staffs.
• Determine price schedules and discount rates.
• Prepare budgets and approve budget expenditures.
• Monitor customer preferences to determine focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

O*NET source

Company facts (cached)

Website: hillman.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Hillman is hiring a Senior National Account Manager – Hardware to lead strategic growth initiatives across our major retail partnerships in Sugar Hill, Gwinnett County. This full-time role offers the opportunity to drive digital commerce expansion for premium home hardware brands across Amazon, Home Depot, Lowe's, and Build.com. About the Role As Senior National Account Manager for Hardware, you'll serve as the key architect of our online marketplace strategy for Delaney, Callan, and Bravura product lines. Reporting to leadership, you'll orchestrate growth across multiple digital channels while strengthening brand positioning and achieving revenue targets in a highly competitive home improvement market. What You'll Do Develop and execute digital revenue strategy for assigned hardware brands across major retailer platforms Manage relationships with key accounts including Amazon, Home Depot, Lowe's, and Build.com Coordinate product placement, pricing, and promotional strategies to maximize visibility and sales velocity Analyze marketplace performance data and optimize product assortments based on consumer demand trends Collaborate with cross-functional teams on inventory planning, fulfillment, and order management Identify new marketplace opportunities and expansion channels within the online hardware space Monitor competitive positioning and implement strategies to strengthen brand presence Support merchant systems integration and technical troubleshooting across platforms What We're Looking For 7+ years in account management, e-commerce, or channel management with hardware, home improvement, or durable goods Proven success managing relationships with major retailers including Home Depot, Lowe's, Amazon, or similar large-scale accounts Strong analytical and financial acumen; ability to forecast trends and optimize for profitability Hands-on experience with marketplace operations and retail commerce platforms Excellent communication and negotiation skills across senior stakeholder levels Ability to balance strategic planning with tactical execution in a fast-paced environment About Hillman Hillman is a leading hardware and home improvement distributor serving retail partners and consumers across North America. We pride ourselves on product quality, reliable partnerships, and market innovation. How to Apply Apply directly through this job listing to join our team in Sugar Hill.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Sugar Hill, Gwinnett County, hybrid, or fully remote?