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Be ready to walk through senior member-care scenarios: de-escalating distressed callers, balancing empathy with policy, and mentoring peers. Prepare STAR examples of caseload ownership, quality checks, and collaborating with support teams under time pressure.
A strong fit is someone experienced in member or customer care who can lead by example, stay calm with complex cases, and work on-site in Bundall supporting yourtown’s members.
As a Senior Member Care Consultant at yourtown in Bundall, a typical day centres on complex member enquiries, guiding people through support options, documenting outcomes, and coaching junior consultants on difficult cases. Expect phone and face-to-face contact, case follow-up, and handovers with internal teams so members get consistent, accurate help.
No. The listing is for Bundall, Gold Coast (remote flag is off), so expect on-site or local presence.
Beyond handling your own caseload, seniors often coach others, own harder enquiries, and help keep service quality consistent.
Only Queensland-level public geography is in the data; company and pay details are not provided in the source package.
Senior Member Care Consultant at yourtown in Bundall, Gold Coast Position Summary Your role as a Senior Member Care Consultant will be pivotal in driving employment outcomes, post placement support, revenue assurance and service quality. You will play a key part in supporting young people, employers, and frontline teams to thrive within yourtown’s services for mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, and domestic violence support. Key Responsibilities Drive employment outcomes by providing guidance and support to individuals seeking career advancement or re-entry into the workforce. Ensure post placement support is effective through regular check-ins and feedback mechanisms with both clients and employers. Conduct revenue assurance activities to ensure financial sustainability of services while maintaining high levels of service quality. Support young people, employers, and frontline teams in achieving their goals and improving overall wellbeing. Who We're Looking For A proven track record in employment support or related fields with a minimum of 5 years' experience. Strong interpersonal skills to effectively communicate with diverse groups, including young people and employers. Experience in service quality assurance and revenue management is highly desirable. A commitment to supporting the mental health and wellbeing of individuals and communities. About yourtown Yourtown is a trusted provider of services for young people, focusing on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, and support for those experiencing domestic violence. We are dedicated to making a positive impact in the lives of our clients. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Yourtown is committed to creating an inclusive and supportive environment where all individuals can thrive.
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