Senior Manager – HR Operations

About the team

Avride is a leading developer in the autonomous vehicle and delivery robot industry.  Our dynamic team, composed of a few hundred engineers develops and operates autonomous cars and delivery robots across the globe, shaping the future of mobility and logistics.

At Avride, we are committed to making the roads safer and more accessible for everyone. At the core of our philosophy is the belief in the transformative power of technology. Every product we develop, every test we conduct, and every service we launch is anchored in our vision of creating a safer and more sustainable world with help of cutting-edge technologies and breakthrough solutions.

About the role

The Senior Manager, HR Operations is responsible for leading and optimizing U.S. HR Operations to ensure a compliant, efficient, and employee-focused experience throughout the employee lifecycle. This role serves as the operational owner of HR systems, payroll administration, benefits administration, compliance, employee records, performance management processes, and HR service delivery.

The position partners closely with Talent Acquisition, Finance, Legal, and business leaders to build scalable HR infrastructure that supports organizational growth while ensuring compliance with federal, state, and local employment laws.

What you’ll do

HR Operations Leadership

• Lead the day-to-day HR Operations function across the United States.
• Develop and continuously improve HR processes, workflows, and service delivery standards.
• Ensure a consistent and positive employee experience throughout the employee lifecycle.
• Serve as the primary escalation point for operational HR matters.

HR Systems & Technology

• Own and optimize the company’s HR technology ecosystem, including HRIS, PEO and EOR platforms, ATS integrations, and workforce management tools.
• Ensure HR data accuracy, integrity, security, and reporting capabilities.
• Lead HR system implementations, enhancements, and process automation initiatives.
• Maintain employee records and HR documentation in accordance with legal requirements and company policies.

Workforce Planning & Talent Operations

• Partner with the Head of Talent Acquisition to align hiring plans, onboarding readiness, and workforce growth initiatives.
• Support headcount tracking, organizational changes, internal transfers, promotions, and offboarding processes.
• Ensure seamless onboarding and offboarding experiences for employees and contractors.

Compliance & Employee Relations

• Ensure compliance with federal, state, and local employment laws and regulations.
• Monitor legal and regulatory changes and implement necessary updates to policies and processes.
• Support employee relations matters, workplace investigations, performance improvement processes, corrective actions, and policy interpretation.
• Partner with legal counsel and HR leadership on employment-related matters when required.

Benefits Administration

• Oversee administration of employee benefits programs and annual enrollment activities.
• Act as the primary liaison with benefits brokers, carriers, PEOs, EORs, and other HR service providers.
• Support employee communications and resolution of benefits-related inquiries.
• Ensure compliance with benefit plan requirements and applicable regulations.

Payroll

• Oversee payroll administration and payroll-related processes to ensure accuracy and compliance.
• Partner with Finance and payroll providers to ensure accurate employee data and timely payroll processing.
• Resolve payroll discrepancies and employee inquiries.

Performance Management

• Administer the company’s performance management processes and systems.
• Ensure performance programs are administered consistently and in accordance with company guidelines.

HR Analytics & Reporting

• Maintain workforce metrics and reporting related to headcount, turnover, hiring, compensation, compliance, and employee engagement.
• Develop dashboards and reports to support business and HR decision-making.
• Analyze trends and provide recommendations for operational improvements.

Policies & Documentation

• Maintain employee handbooks, HR policies, procedures, and operational documentation.
• Ensure HR content within company knowledge management systems remains accurate and up to date.
• Support internal audits, compliance reviews, and due diligence requests.

What you’ll need

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

Experience

• 10+ years of progressive HR experience, including significant experience in HR Operations or HR Shared Services in a company with over 1000 employees.
• Hands-on experience leading HRIS implementations, system migrations, and full-cycle integrations across HR, payroll, benefits, timekeeping, ATS, performance management, onboarding, and learning management systems.
• Experience supporting U.S. multi-state workforces.
• Experience administering payroll, benefits, HRIS platforms, and compliance programs.
• Experience working with PEOs, EORs, contingent workforce programs, and employment vendors.
• 5+ years experience in a technology, mobility, robotics, AI, Hosting, Telecom, semiconductor manufacturing + high-growth environment preferred.

Knowledge & Skills

• Strong knowledge of U.S. federal and state employment laws.
• Expertise in HR operations, payroll administration, benefits administration, and compliance.
• Experience with HRIS, ATS, payroll, and workforce management systems.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Success Measures

• Payroll accuracy and timeliness
• Compliance with employment laws and internal policies
• Benefits administration effectiveness
• HR systems adoption and data integrity
• Employee lifecycle process efficiency
• Timely resolution of employee inquiries and HR cases
• Successful administration of performance management cycles
• Quality and accuracy of workforce reporting
• Employee satisfaction with HR operations and services