Senior Investigator

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you verify coverage and validity before settlement.
• Describe a case where you balanced technical rules with fair, prompt disposal.
• Explain how you structure findings and recommendations from mixed evidence.

Fit summary

Strong fit if you thrive on rigorous claims investigation, careful liability assessment, and senior-level judgement in a Wellington-based, non-remote Senior Investigator role via HDC Recruitment.

Day in the role

As a Senior Investigator with HDC Recruitment in Wellington, a typical day centres on complex case work: reviewing claims forms and records for coverage, analysing investigation findings, and writing clear recommendations. You verify data, police reports, medical records, and property damage to assess liability, then help evaluate and settle claims within authority while balancing technical judgement and fair, prompt outcomes.

Skills to emphasize

Build strength in claims analysis, evidence review (police, medical, property), settlement judgement within policy, and clear written findings. No certification resources were supplied for this family.

FAQ from this listing

Is this role remote?

No. The listing is for Wellington, Greater Wellington, and is not marked remote.

What core work does an Investigator do?

Per O*NET, investigators examine claims records, analyse evidence, verify data, and investigate, evaluate, and settle claims fairly and promptly.

Where can I read the occupation profile?

See the O*NET summary for Investigators at onetonline.org.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Examine claims forms and other records to determine insurance coverage.
• Analyze information gathered by investigation and report findings and recommendations.
• Pay and process claims within designated authority level.
• Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
• Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
• Investigate and assess damage to property and create or review property damage estimates.
• Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.

O*NET source

Role overview (listing rewrite)

Senior Investigator | Kaitūhura Matua — HDC Recruitment, Wellington, Greater Wellington Position Summary HDC Recruitment is seeking a Senior Investigator for several full-time, fixed-term positions in Auckland CBD (Britomart) or Wellington CBD. The role involves strong analytical and communication skills with a focus on resolution. Previous experience in the health or disability sector is advantageous. What You'll Do Conduct thorough investigations into complaints related to health and disability services Analyze complex data and information to identify issues and recommend solutions Communicate effectively with stakeholders, including service providers, consumers, and HDC staff Promote and protect the rights of individuals receiving health and disability services Who We're Looking For Strong analytical skills to handle complex investigations Exceptional communication abilities for effective stakeholder engagement Experience in the health or disability sector is advantageous but not mandatory A commitment to promoting and protecting consumer rights About HDC Recruitment The Health and Disability Commissioner (HDC) aims to promote and protect health and disability services. This role supports these objectives by investigating complaints and ensuring high standards of service delivery. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required information is provided for a thorough assessment.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Wellington, Greater Wellington, hybrid, or fully remote?