Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare: (1) a portfolio case showing how you set strategy, cut scope, and shipped outcomes; (2) how you structure PM orgs and coach directors/managers; (3) CX or SaaS platform trade-offs (integrations, reliability, time-to-value); (4) concrete UK-market or EMEA go-to-market collaboration examples. Use the Pinkfish/CX-gap narrative only as a prompt for how you evaluate build-buy-partner—not as insider knowledge.
Strong fit signals: senior PM leadership experience, multi-team portfolio ownership, and comfort operating in a product-led B2B/CX software environment in the UK. DATA is thin on culture, compensation, and employee voice, so treat culture fit as something to validate in interviews rather than from this pack.
As Senior Director, Product Management, a typical day centers on portfolio and multi-team outcomes for CX-related products: aligning roadmap bets with commercial and engineering leads, unblocking discovery and delivery across squads, reviewing metrics and customer signals, and representing product strategy in exec and partner forums. With remote flagged off, expect in-person or hybrid collaboration in the UK rather than a fully remote cadence.
Prioritize enterprise product strategy, roadmap prioritization under constraints, metrics-driven discovery, stakeholder influence, and people leadership of PM managers or leads. No certification resources were supplied in CERTS; do not treat vendor badges as required unless Genesys states otherwise in the process.
The listing marks remote as no; plan for UK-based work arrangements as confirmed by the employer.
News in DATA frames Genesys around CX technology and acquisitions; ignore the educational-game Wikipedia entry linked in the pack as a different entity.
No cert family or paid resources were provided (CERTS is empty); focus on product leadership evidence unless the recruiter specifies otherwise.
Website: genesys.com
Genesys is an educational video game, released in 2000 for Windows-based PCs and Apple Macintoshes. It was developed by Cybele Productions and Wanadoo Edition.
Public cache only — not an employee review.
We're looking for an experienced Senior Director of Product Management to lead digital experience strategy at Genesys in the United Kingdom. This is a full-time role where you'll shape how millions of customers interact with customer service platforms. What This Role Involves As Senior Director of Product Management, you'll oversee the strategic direction of our digital experience portfolio, guiding product teams through complex customer challenges and market opportunities. You'll partner closely with engineering, design, and commercial leaders to build products that solve real business problems. This role combines hands-on product thinking with executive leadership—you'll mentor product managers, advocate for customer needs across the organisation, and make critical decisions about roadmaps and resource allocation. Responsibilities Define and communicate the product vision and strategy for digital experience solutions Lead, coach, and develop a team of product managers across multiple product areas Conduct market research, analyse customer feedback, and identify emerging opportunities Own product roadmap decisions, prioritisation, and cross-functional delivery Work with sales, marketing, and customer success to ensure product-market fit Monitor competitor landscape and industry trends to maintain competitive advantage Collaborate with executive leadership to align product strategy with business objectives What You Bring 8+ years of product management experience, with at least 3 years in a director-level or equivalent strategic role Demonstrated success building and scaling product teams Deep knowledge of customer experience, customer service technology, or related domains Strong analytical and strategic thinking skills with proven ability to drive product decisions with data Excellent communication skills and ability to influence at all organisational levels Experience working in complex, B2B technology environments Bachelor's degree in business, technology, or related field (or equivalent professional experience) About Genesys Genesys is a leader in customer experience and contact centre technology, trusted by organisations worldwide to transform how they engage with customers. We're committed to innovation, and our teams work across the globe to build products that make customer interactions more meaningful and efficient. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-17 UTC · getajob.ai