Senior DevOps Engineer

Our Voice division is seeking a Senior DevOps Engineer to lead the automation of voice technology deployments across both on-premise data centers and public cloud environments. This is a high-impact role where you’ll help shape the infrastructure that powers critical voice services, supporting both scalability and operational excellence.

Key Responsibilities

• Design, develop, and maintain Infrastructure as Code (IaC) frameworks to automate deployment of voice technologies.
• Own and operate automation pipelines and infrastructure in a distributed, production-grade environment.
• Lead IaC and DevOps best practices, ensuring systems are reliable, scalable, and secure.
• Drive initiatives to modernize and optimize voice platform automation.
• Analyse recurring network or platform incidents and introduce automation to reduce operational risk.
• Deliver clear documentation and handoffs to operational teams to ensure seamless support and transition.
• Provide technical guidance and support to operations and engineering teams when needed.
• Promote a collaborative, agile work culture aligned with continuous delivery and DevOps principles.
• Champion the customer experience by building reliable systems that support Five9’s voice infrastructure.

Required Qualifications 

• 5+ years of experience in engineering roles focused on DevOps, operations, or infrastructure preferably within telecom or service provider environments. 
• Proven hands-on experience with automation frameworks such as Ansible and Terraform, including writing and maintaining reusable modules.
• Solid knowledge of AWS and GCP services with experience developing and deploying cloud-native infrastructure components.
• Proficiency in Unix/Linux systems, emphasizing CLI-based administration and shell scripting.
• Experience designing and integrating RESTful APIs and web service workflows.
• Strong background in CI/CD pipelines using GitLab, GitHub Actions, or similar platforms.
• Excellent written and verbal communication skills in English; able to work effectively in distributed, cross-functional teams.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays