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Prepare STAR stories on high-pressure events: last-minute room changes, VIP issues, and multi-function days. Ask how Rapport structures site ownership, escalation, and success metrics for senior conference leads.
Strong fit if you lead conference delivery on-site, thrive in fast NYC event cycles, and want senior ownership of client experience for Rapport rather than purely sales or pure admin work.
As Senior Conference Services Site Lead at Rapport in NYC, you would likely own on-site delivery for meetings and conferences: pre-event briefings, room setups, vendor and AV coordination, client walk-throughs, and real-time issue resolution. Days mix planning checklists, floor presence during programs, and post-event handoffs so the next shift or property team stays aligned.
Prioritize event operations, client communication, vendor/AV coordination, and calm floor leadership. Strengthen BEO/reading setups, timeline management, and cross-team handoffs with culinary, engineering, and security. No certification list is provided in the source data.
No—the listing marks it on-site in New York City (remote: 0).
Senior Conference Services Site Lead points to floor ownership of meetings and conferences, not desk-only planning.
Start with rapport.com and the full job description; listing enrichers should not invent reviews or pay.
Website: rapport.com
Public cache only — not an employee review.
SENIOR CONFERENCE SERVICES SITE LEAD at Rapport in New York City, New York What This Role Involves The Senior Conference Services Site Lead will play a pivotal role in managing and enhancing the guest experience across all conference centers under Rapport's management. This includes overseeing event planning, logistics coordination, and ensuring high standards of service for both guests and employees. Responsibilities Oversee the day-to-day operations of one or more conference centers, ensuring smooth running of events from start to finish. Develop and implement strategies to enhance guest satisfaction and ensure compliance with all relevant policies and procedures. Manage a team of event coordinators and support staff, providing leadership and coaching for career development. Collaborate with external vendors and partners to secure top-tier services and products for events. Analyze data and feedback to continuously improve service quality and operational efficiency. What We're Looking For A minimum of 5 years of experience in conference center management or a related field, with at least 3 years in a leadership role. Strong interpersonal skills and the ability to build rapport with clients and staff alike. Excellent organizational and project management abilities. Proven track record of delivering high-quality events and services. A deep understanding of event planning, logistics, and customer service principles. More About Rapport Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. Unlike recruitment agencies, we do not engage in temporary contracts; instead, our commitment is to foster long-term career development for our ambassadors. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Salary range: $87,000 - $92,000 per year.
Generated for personal interview prep · 2026-07-29 UTC · getajob.ai