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Be ready to walk through how you led support or community teams: hiring and coaching, queue/community prioritization, and turning ticket themes into process or product feedback. Prepare one example of raising CSAT or cutting handle time without burning out the team, and how you set SLAs, macros/knowledge bases, and escalation paths.
Strong fit if you already manage support or community at senior scope, care about both customer outcomes and team health, and want an on-site Munich role rather than remote. Thin public company data means you’ll need the interview to validate SafeNow’s stage, tools, and how this seat balances community vs. classic customer support.
As Senior Community & Customer Support Manager at SafeNow in Munich, expect a mix of people leadership and hands-on service quality: coaching support or community specialists, reviewing escalations and root causes, shaping response standards and knowledge content, and partnering with product or ops so recurring issues get fixed—not only answered. On-site presence in Munich likely means calendar time for team huddles, stakeholder syncs, and quality reviews alongside metrics on CSAT, resolution time, and community health.
No. The listing is for Munich with remote set to off, so plan on working from the Munich area.
Senior Community & Customer Support Manager roles typically combine team leadership with standards for response quality, community engagement, and cross-functional issue prevention.
Public company detail in this enricher is limited—use SafeNow’s own site and the interview to confirm product, support channels, team size, and success metrics for the role.
Senior Community & Customer Support Manager (m/w/d) SafeNow Munich, Germany About the Role We are SafeNow, a startup dedicated to providing security to everyone on this planet for free. Our app grants immediate access to local helpers—friends, family, or professionals—who can help in various situations. We have a small but passionate team of around 50 people from nine different nationalities based in Munich. We're seeking an experienced professional as a Senior Community & Customer Support Manager (m/w/d) who will shape our social media presence and support users with the app and button. Core Duties Develop and implement community management and customer support strategies, analyzing key metrics such as followers, views, likes, etc., to derive actionable insights. Identify recurring processes in community and support areas for automation using AI tools, ensuring scalability across multiple languages. Manage our internal knowledge database, keeping it up-to-date with relevant information. Respond to messages and moderate comments effectively. Qualifications Proven experience in community management and customer support within a startup environment. Strong understanding of social media platforms and their analytics tools. Aptitude for identifying and automating repetitive processes using AI tools. Excellent communication skills with the ability to engage users effectively on various channels. About SafeNow SafeNow is a Munich-based startup committed to making the world safer by providing free security solutions. Our team consists of around 50 individuals from nine different nationalities, united in our mission to enhance safety for ourselves and the places we love. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-28 UTC · getajob.ai