- Full Time
- USA
Encora at a glance
Encora
We are seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants at Indianapolis. In this role, you’ll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.
What You’ll Do
As a Senior Application Support Engineer, you will:
- Be part of a global production operations team responsible supporting external facing web applications.
- Manage incidents, perform root cause analysis, and implement preventative solutions.
- Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
- Work within a global team to enable 24×7 support model for internal triage, communication, and root cause analysis.
Key Responsibilities
- Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
- Monitor and troubleshoot issues using observability tools like Splunk.
- Investigate and expand functionality in Splunk to enable Splunk AI solutions.
- Create dashboards and capture metrics to improve visibility and performance.
- Respond proactively to system alerts and customer complaints.
- Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents
- Apply industry best practices to support processes.
- Participate in a planned on-call rotation.
Qualifications
- 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
- Strong ability to analyze logs and code to resolve Tier 2 issues.
- Experience in application-focused support engineering or SRE roles.
- Excellent written and verbal communication skills.
- Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog).
- Hands-on experience with AWS and/or Kubernetes.
- Background in DevOps and scripting (Python preferred).
- Familiarity with ITIL practices, incident management, and documentation.
- Experience with disaster recovery, business continuity, and ServiceNow dashboards.
- Comfortable working in Linux environments and shell scripting.
Preferred Qualifications
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- Consulting experience and Agile methodology background.
- Proven ability to lead small to medium-sized teams.
- Certifications: ITIL Foundation, AWS, Azure, or GCP.
- Experience with Mulesoft, Postman, and API testing support.
- Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).
This role needs onsite at Indianapolis
To apply for this job please visit job-boards.greenhouse.io.
Terms used in this posting
- on-call
- You may be required to be reachable and available to work outside normal scheduled hours, typically for a set rotation.
Explore Encora online
What people say about Encora
- “I don’t think Wikipedia can be saved at this point, but I might be wrong.”
- More Cities Are Making It Illegal to Hand Out Food to the Homeless
- Large DDoS strikes US, Europe
- Footage released of Guardian editors destroying Snowden hard drives
Recent news
- FDA clears Encora's wearable wrist device for essential tremor - Fierce Biotech
- Coforge’s $2.36B Encora deal to accelerate AI push and reshape balance sheet - S&P Global
- India's Coforge to acquire Encora in $2.35 billion deal to boost AI offerings (Dec 26) - Reuters
- Encora Therapeutics Receives FDA 510(k) Clearance for Encora X1™, a Breakthrough Wearable Device for Essential Tremor - Business Wire
- Encora Therapeutics gains FDA clearance for essential tremor device - Medical Device Network
Aggregated from public discussions and news; opinions are the authors’ own.
Working in USA
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The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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- Elevation 832m (2,730 ft)
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