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Be ready to walk through how you counsel a student from first enquiry to offer acceptance: needs diagnosis, program fit, objection handling, and ethical pressure (no overselling). Prepare one example of a tough conversion or a case you declined, and how you partner with teams on documentation and SLAs.
Strong fit if you have senior-level counselling or ed-tech sales experience, comfort with study-abroad pathways, and can work onsite in Mumbai with clear, patient student communication.
As a Senior Admissions Counsellor at upGrad Study Abroad in Mumbai, expect days built around guiding applicants on overseas study options: discovery calls, shortlisting programs, explaining eligibility and timelines, and nudging applications through to submission. You will coordinate with internal product and partner-university contacts, keep CRM notes accurate, and escalate complex cases (visas, funding, deferred intakes) so students have a clear next step.
No—the listing is onsite in Mumbai, Maharashtra (remote flag is off).
The job title points to counselling students on overseas education admissions; company detail was not supplied in the enricher data pack.
No verified pay bands or Glassdoor/Indeed ratings were provided, so none are listed.
Senior Admissions Counsellor at upGrad Study Abroad in Mumbai, Maharashtra About the Role The Senior Admissions Counsellor role at upGrad Study Abroad is pivotal for engaging and qualifying prospective students. This position involves initiating contact with leads through an auto dialer system, assessing their interest and eligibility for our programs, and establishing a rapport that builds trust. Core Duties Engage with assigned leads via the auto dialer system to initiate contact promptly. Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. Build rapport, credibility, and trust through effective communication and active listening. Schedule Video Counselling (VC) sessions with Admission Counsellors for qualified leads. What We're Looking For A proactive and results-driven individual with excellent communication skills. The ability to work independently while maintaining a high level of accountability. Strong analytical skills to assess lead suitability effectively. Experience in customer service or sales roles is beneficial but not mandatory. More About upGrad Study Abroad upGrad Study Abroad, based in Mumbai, Maharashtra, specializes in providing comprehensive study abroad services. Our mission is to help students achieve their academic and career goals by offering a range of programs and support services tailored to their needs. Next Steps To apply for this exciting opportunity at upGrad Study Abroad, complete your application directly on this page. If you encounter any issues or are redirected, please finish submitting your application through the employer's application platform. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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