Security Services Coordinator

Security Services Coordinator 

Summary

Under the direction of the Director of Facilities & Emergency Management, the Security Services Coordinator serves as the first point of contact for visitors, staff, and stakeholders while supporting day-to-day facility security operations. This role is responsible for greeting and assisting guests, managing the front desk, monitoring security cameras and building access, responding to facility-related concerns, and supporting emergency and safety drills/procedures. The role ensures both a welcoming environment and a secure site.

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Essential Duties and Responsibilities

Other duties may be assigned.

Security & Facility Support

· Monitors security cameras, access control systems, and alarm dashboards throughout the workday.

· Assists with opening/closing procedures, including arming/disarming alarm systems according to established protocols.

· Responds to and documents routine security incidents or unusual activity; escalates issues when appropriate.

· Serves as point-of-contact for contractor arrival and access, ensuring proper authorization.

· Conducts periodic walkthroughs of site common areas to ensure safety, cleanliness, and security.

· Supports emergency response procedures including evacuations, drills, and communications.

· Coordinates with Facilities leadership on site security improvements, maintenance concerns, or access needs.

· Provides on-call support and after-hours assistance on an as-needed basis.

· Maintains safety and security posture throughout the organizational footprint.

Reception & Administrative Duties

· Greets visitors and staff in a professional, courteous manner and ensures sign-in protocols are followed.

· Answers and directs incoming phone calls; provides general information as needed.

· Issues visitor badges and ensures appropriate staff are notified of guest arrivals.

· Provides general administrative support such as sorting mail, coordinating deliveries, and managing front-desk supplies.

· Maintains the reception area to ensure a clean and welcoming environment.

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Supervisory Responsibilities

· This position has no direct reports.

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Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

· High school diploma required; associate degree preferred.

· 2–4 years of security service experience

· Familiarity with commercial security systems (cameras, access control, alarms)

· Demonstrates strong organizational, communication, and interpersonal skills.

· Ability to manage multiple tasks, prioritize effectively, and remain calm in emergent situations.

· Demonstrates high levels of responsibility, confidentiality, and discretion.

· Ability to work and make decisions independently.

· Excellent customer service skills for both internal and external stakeholders.

· Willingness to work outside of standard business hours during emergencies or special events if needed.

Computer Skills

· Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).

· Ability to learn and operate security and facility-related software systems.

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Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Regularly required to sit, stand, walk, use hands to operate equipment, and communicate clearly.

· Must occasionally lift and/or move up to 25 pounds.

· Vision requirements include close vision, distance vision, peripheral vision, and ability to monitor security screens.

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Work Environment

· The noise level in the work environment is typically moderate.

· May be exposed to outdoor conditions when assisting with facility checks or incident response.

· May require extended periods at a workstation monitoring security systems.