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Be ready to walk through how you structure a service case: intake, prioritization, documentation, and escalation. Prepare short examples of de-escalation, written German (and English if used), and accuracy under volume. Ask how MY Humancapital defines SLAs, tools, and team handover in Munich.
Best fit if you like structured customer-care admin, clear processes, and face-to-system work on site in Munich. Weak fit if you need remote-first work or purely sales-driven targets without case handling.
As Sachbearbeiter Customer Service und Kundenbetreuung at MY Humancapital GmbH in Munich, a typical day centers on handling customer inquiries, documenting cases, coordinating follow-ups, and keeping CRM or ticket notes accurate. You route requests, clarify contracts or processes, and hand off complex issues. On-site work means desk-based processing, phone/email contact, and short internal check-ins rather than remote-only flexibility.
No. The listing marks remote as 0, so expect on-site work in Munich.
Sachbearbeitung in customer service and Kundenbetreuung—case handling, inquiries, and ongoing client support rather than pure field sales.
Only the name MY Humancapital GmbH is provided; no verified company profile, reviews, or salary data are in the source set.
Sachbearbeiter Customer Service und Kundenbetreuung (m/w/d) at MY Humancapital GmbH in Munich Position Summary We are seeking a highly motivated individual to join our team as a Sachbearbeiter Customer Service und Kundenbetreuung. This role is full-time and based in Munich, requiring no remote work. What You'll Do Briefly address customers' order-related inquiries in both German and English with a customer-oriented approach. Evaluate and process incoming orders ensuring proper handling and invoicing. Create and verify cost estimates, as well as manage customer feedback. Coordinate the processing of confirmed orders while keeping track of deadlines and progress status. Support the team in general administrative and organizational tasks. What You Bring A completed commercial education such as a Kaufmann für Büromanagement (m/w/d), Industriekaufmann (m/w/d), Kaufmann im Groß- und Außenhandelsmanagement (m/w/d) or Kaufmann für Dialogmarketing (m/w/d). Desired previous experience in Customer Service, Customer Support, Sales Support or similar roles. A strong service orientation and proven ability to handle customer inquiries efficiently. Proficient in MS Office applications, with additional SAP experience being advantageous. Outstanding communication skills, organizational abilities, problem-solving capabilities, and excellent English language proficiency both verbally and in writing. About the Company MY Humancapital GmbH is a reliable employer offering long-term job security. Our modern office spaces are centrally located in Munich with convenient transportation options nearby. We provide a balanced work-life environment, fixed working hours from Monday to Friday without shift work. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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