Runner

Job Purpose…

As a Runner with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact 

Your main responsibility is to assist the waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members’ tables, acting as a point of contact between the kitchen/bar and the floor. Other responsibilities include ensuring tables are set up for service. 

Key Accountabilities

• To bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.  
• To maintain a spotless, pristine work environment. 
• To provide service to and is accountable for an assigned section. 
• To develop relationships with members in order to provide personalized service. 
• To polish cutlery ensuring they are ready for service.  
• To prepare any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc). 
• To support with opening and closing procedures including but not limited to the set up and break down of stations. 
• To maintain a spotless and pristine working environment.  
• To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.   
• To wipe down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins. 
• To handling all member interactions with the highest level of hospitality and professionalism and escalate any complaints to your floor manager. 
• To act in all matters related to safety, security, satisfaction and wellbeing of employees and members.  
• To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality. 
• To support the team with any of their needs on an ad-hoc basis.  

Measures of Success

• Positive feedback from member surveys.
• Mystery guest
• Punctuality.
• Feedback from management team.
• Weekly and monthly knowledge tests. 

Requirements

A successful Runner for Soho House will ideally have up to experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  

• Passion for Food, drinkand hospitality 
• Strong attention to details
• Excellent customer service
• Fluent in English 
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Physical Requirements: 

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

Benefits:

• RAL: € 22.263
• Staff Canteen
• Soho Friends Membership
• Monthly Staff Screenings & Staff Gym Classes
• 50% Discount on Cowshed Spa
• 50% F&B Discount
• Global Benefits: Any Bedroom, Any House, $100 per night
• 50% Discount Public Restaurants
• Birthday Gift: 1 day OFF+Voucher
• House Hero and Introduce a Star Program
• Corporate Benefits (access discounts platform)