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Be ready to discuss route coverage, driver coaching, service recovery, and how you balance safety, on-time delivery, and customer retention in a uniform or field-service setting. Ask how this McLean County territory is structured and what success looks like in the first 90 days.
Strong fit if you like people leadership, field operations, and customer-facing route work for an established uniform-rental company—and prefer on-site work over remote roles.
As a Route Service Manager at UniFirst in the Eastland Commons / McLean County area, the role centers on running local delivery routes that get clean uniforms and related products to customer sites on schedule. Expect coordinating route staff, handling service issues, and keeping customer accounts running smoothly for a uniform-rental operation—not a desk-only office job.
Useful free prep for operations-manager work:
No. The listing is for an on-site Route Service Manager role tied to Eastland Commons, McLean County.
UniFirst manufactures, sells, and rents uniforms and protective clothing across many facilities in North America and Europe.
Saylor’s Business & Management courses and Google’s free project-management intro resources are free options aligned to general operations management.
Website: unifirst.com
UniFirst Corporation is an American uniform rental company based in Wilmington, Massachusetts, that manufactures, sells, and rents uniforms and protective clothing. UniFirst employs more than 14,000 people and has over 260 facilities in the United States, Canada, and Europe, including customer service centers, nuclear decontamination facilities, cleanroom locations, distribution centers, and manufacturing plants.
Public cache only — not an employee review.
UniFirst is hiring a full-time Route Service Manager for our Eastland Commons location in McLean County. As a Route Service Manager, you'll build and inspire a growing team of Route Service Supervisors and Representatives to deliver excellence across our customer base—from local independent businesses to enterprise-level corporations—while driving revenue growth and customer loyalty. What You'll Do Recruit, hire, and develop Route Service Supervisors and Route Service Representatives to exceed performance targets Lead daily operations across multiple service routes serving a diverse portfolio of customers Build lasting relationships with clients ranging from small independent businesses to large corporate accounts Drive measurable improvements in customer satisfaction, retention, and account expansion Monitor team performance, coaching representatives to deliver consistent, high-quality service Contribute to route profitability through operational efficiency and revenue optimization Oversee scheduling, resource allocation, and route management to maximize productivity What We're Looking For Proven experience managing and motivating service or sales teams Track record of driving customer satisfaction and account growth in a field service or route-based environment Strong communication and relationship-building skills with customers and team members Ability to thrive in a fast-paced, goal-oriented culture Experience with performance management, KPIs, and profitability drivers Flexibility to support field operations as needed Valid driver's license and clean driving record About UniFirst UniFirst is a trusted partner in facility services, delivering specialized uniforms and route-based service solutions to businesses across North America. We're committed to quality, customer success, and developing our people into leaders. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-18 UTC · getajob.ai