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Be ready to walk through how you staffed and sequenced routes, recovered late or missed stops, handled account complaints, and improved on-time delivery or retention. Prepare concrete examples of coaching underperformers, safety/compliance on the road, and working with plant or warehouse teams on inventory turns.
Strong fit if you enjoy field operations, leading drivers, and customer-facing problem solving more than desk-only work. UniFirst’s uniform-rental model rewards reliability, route discipline, and people management; hybrid/remote is not the norm for this role.
As Route Service Manager at UniFirst in the Anchor / McLean County area, you typically lead route drivers who deliver, pick up, and exchange customer uniforms and related products. Days mix dispatch and route planning, customer issue resolution, inventory and truck readiness checks, and coaching on service quality and safety. Expect field visits, end-of-day reconciliation, and coordination with plant/service center ops so accounts stay on schedule.
Build route ops, people leadership, customer service, and basic P&L/KPI habits.
It manufactures, sells, and rents uniforms and protective clothing through a large North American and European service network.
No—this listing is on-site around Anchor / McLean County, centered on route and customer service operations.
Route, delivery, or service-center supervision plus coaching and customer recovery experience usually transfer best.
Website: unifirst.com
UniFirst Corporation is an American uniform rental company based in Wilmington, Massachusetts, that manufactures, sells, and rents uniforms and protective clothing. UniFirst employs more than 14,000 people and has over 260 facilities in the United States, Canada, and Europe, including customer service centers, nuclear decontamination facilities, cleanroom locations, distribution centers, and manufacturing plants.
Public cache only — not an employee review.
UniFirst is hiring a Route Service Manager to lead operations in Anchor, McLean County. This is a full-time position managing a growing team and customer accounts in our service territory. The Opportunity UniFirst is looking for an experienced Route Service Manager to take charge of our operations in Anchor, McLean County. You'll oversee a dedicated team responsible for delivering services to diverse clients across the region, from small local businesses to Fortune 500 corporations. This role offers the chance to drive growth, build strong customer relationships, and develop a high-performing team culture. What You'll Do Recruit, hire, train, and supervise Route Service Supervisors and Route Service Representatives Manage daily operations and service delivery to multiple customer accounts Drive customer satisfaction and retention across your territory Identify and pursue account expansion and new business opportunities Monitor team performance, productivity, and service quality standards Coordinate scheduling and route logistics to optimize service delivery Build and maintain strong relationships with both customers and internal stakeholders What We're Looking For Proven experience managing service teams or similar operations Demonstrated success in sales, customer relationship management, or account growth Strong leadership and team-building capabilities Excellent communication and interpersonal skills Ability to multitask and manage multiple customer relationships simultaneously Results-oriented mindset with focus on profitability and operational efficiency Willingness to be hands-on and support team members in the field when needed About the Company UniFirst is a leading provider of service solutions across the United States, serving businesses of all sizes with reliable, professional service delivery. We invest in our team members, value operational excellence, and are committed to building long-term success in every market we serve. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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