Interview kit: Retail Manager at Knight Frank Australia

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Prep stories on coaching hard sales, balancing inventory checks with service, handling complaints, and assigning duties under pressure.

Fit summary

Good fit if you like leading retail teams, floor oversight, and customer problem-solving on-site in Perth CBD.

Day in the role

As Retail Manager at Knight Frank Australia in Perth CBD, you greet and help customers, supervise sales and inventory staff, check pricing and displays, watch service quality, coach tricky sales, and assign daily duties.

Skills to emphasize

Free upskilling paths:

HubSpot Academy — Sales certifications (free)
Saylor Academy — Business courses (free)

FAQ from this listing

What does this role focus on?

Supervising staff, assisting customers, checking displays and pricing, and keeping sales service consistent.

Are the listed certifications free?

Yes. HubSpot Academy sales certifications and Saylor Academy business courses are free.

Is the role remote?

No. It is based in Perth CBD, Perth, Western Australia.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.
Keep records of purchases, sales, and requisitions.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

O*NET source

Role overview (listing rewrite)

Retail Manager, Knight Frank Australia, Perth CBD, Perth About the Role An on-site role based at a sub-regional shopping centre in Kwinana. The successful candidate will support the Portfolio Manager with day-to-day operations. Responsibilities Support the Portfolio Manager with daily management tasks and decision-making processes. Ensure compliance with all relevant regulations, policies, and procedures in a retail environment. Build and maintain strong relationships with tenants, vendors, and other stakeholders. Oversee maintenance of property standards and ensure tenant satisfaction is maintained. Skills & Qualifications A commercially aware and relationship-driven property professional with a proven track record in retail property or shopping centre management. (Must hold, or be willing to obtain) a WA Real Estate License. Prior experience in retail property or shopping centre management is essential. About Knight Frank Australia Knight Frank Australia is a leading real estate services company with a strong presence in Perth. We are committed to delivering exceptional service and innovative solutions for our clients, tenants, and stakeholders. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

What does success look like in the first 90 days for this role?
How is the team structured, and who would I work with most?
What tools and systems does this role use daily?
Is the work primarily based in Perth CBD, Perth, hybrid, or fully remote?