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Strong fit if you like face-to-face telecom retail, structured product catalogs, and on-site customer problem-solving on the Mornington Peninsula. Thin fit if you want remote work or purely back-office network roles.
As a Retail Consultant for Singtel in Mornington, expect a store-floor day: open the floor, greet walk-ins, diagnose mobile/broadband needs, demo plans and devices, complete activations and payments, and resolve basic service issues. Work is on-site (not remote), paced by peak shopping windows, with handoffs to specialist support when network or billing cases exceed store tools.
Prioritize product knowledge (mobile, broadband, devices), consultative selling, POS accuracy, and clear explanations of plans and aftercare. Customer empathy and calm troubleshooting matter more than formal certs here—DATA lists no required certifications.
No. The listing is on-site in the Mornington Peninsula, Melbourne Region.
Singtel is a major Singapore-based telecom group (fixed line and mobile) with growing digital, data-center, and AI-related businesses.
No certification list or costs were provided for this role; hiring will likely emphasize retail and product capability.
Website: singtel.com
Singapore Telecommunications Limited, trading as Singtel, is a Singaporean telecommunications conglomerate, the country's principal fixed-line operator and one of the four major mobile network operators operating in the country.
Public cache only — not an employee review.
Retail Consultant, Mornington, Singtel, Mornington Peninsula, Melbourne Region About the Role Singtel is seeking a vibrant and motivated Casual Retail Service Consultant to join our team in Mornington. As a key member of the retail service team, you will be responsible for providing exceptional customer service, assisting customers with their telecommunications needs, and contributing positively to the overall customer experience. Your Responsibilities Provide excellent customer service by addressing inquiries and resolving issues in a timely manner Assist customers with mobile, broadband, and digital solutions, including sales, activations, and troubleshooting Build strong relationships with customers to ensure their satisfaction and loyalty Participate in team activities and contribute to a supportive work environment Requirements Vibrant personality and excellent communication skills Motivated and proactive approach to customer service Positive attitude and the ability to maintain a friendly demeanor under pressure Basic knowledge of telecommunications products and services is advantageous but not mandatory as training will be provided Why Join Singtel Joining Singtel means being part of one of Australia’s leading telecommunications providers. You’ll have the opportunity to work with a supportive team, contribute to positive customer experiences, and grow your career in a dynamic environment. How to Apply To apply for this position, complete your application directly on this page. If you encounter any issues or are redirected, please finish submitting your application through Singtel’s official application platform. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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