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Be ready to talk through retail sales wins, clear explanations of telco products, and calm handling of frustrated customers. Expect scenario questions on plan recommendations, device trade-ins, and how you’d represent Optus after public coverage or data-handling news.
Strong fit if you enjoy face-to-face retail, can explain tech simply, and want store experience with a major Australian network brand in the Canberra area.
As a Retail Consultant for Optus in Belconnen, a typical day centres on serving customers in-store: explaining mobile, broadband and device plans, handling activations and upgrades, troubleshooting basic service issues, and hitting sales and service targets for Australia’s second-largest telco.
No. The listing is on-site retail (remote flag is 0) around Belconnen / Barton, Canberra.
Optus is a major Australian telecommunications company offering mobile, broadband and related services to millions of customers.
No certification family or paid cert resources were provided for this listing.
Website: optus.com.au
Singtel Optus Pty Limited is a major Australian telecommunications company headquartered in Macquarie Park, Sydney. Optus is the second-largest telecommunications company in Australia, with over 11 million customers as of 2023. Its mobile network covers 99.11% of the Australian population, with plans to cover all of Australia by 2026 through its partnership with SpaceX.
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Retail Consultant, BelconnenOptus, Barton, South Canberra About the Role We are seeking a vibrant and motivated Casual Retail Service Consultant to join our dynamic team at Optus in Belconnen. As a key member of our retail service team, you will play an integral role in providing exceptional customer service to our diverse clientele. Assist customers with their queries regarding mobile, broadband, and digital solutions Sell products and services while ensuring a positive customer experience Process transactions accurately and efficiently Provide product demonstrations and offer product information Support team members in achieving sales targets and maintaining high service standards Core Duties Your primary responsibilities will include: Engaging with customers to understand their needs and providing tailored solutions Maintaining a clean, organized, and inviting retail environment Participating in regular team meetings and training sessions Adhering to company policies and procedures Who We're Looking For We are looking for an individual who: Loves helping people and thrives in a customer service environment Has excellent communication skills, both verbal and written Is detail-oriented with strong organizational abilities Can work well under pressure in a fast-paced retail setting Possesses a positive attitude and the ability to build rapport with customers About Optus Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband, and digital solutions. As part of our team, you will be contributing to the success of a company that values innovation, teamwork, and customer satisfaction. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Optus is committed to diversity and inclusion in the workplace, and we encourage applications from all qualified candidates.
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