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Bon match si vous aimez le terrain client + entrepôt, la négociation de solutions sous délai, et le présentiel à Évreux (remote : non). Moins adapté si vous visez purement du commercial distant sans contact opérations.
En tant que Responsable Relations Clients Entrepôts chez Bigblue à Évreux, la journée s’articule autour du lien entre clients et opérations logistiques. Matin : revue des tickets ouverts, priorisation des litiges (retards, manquants, qualité) et point avec l’entrepôt. Ensuite : appels ou messages clients, suivi des engagements, et coordination des correctifs avec les équipes picking/packing. Après-midi : reporting des incidents, préparation d’escalades, et clôture des dossiers avec preuves (tracking, photos, délais). Objectif : rétablir la confiance client tout en protégeant le flux entrepôt.
Priorités utiles : communication client sous contrainte, priorisation des incidents, lecture d’un flux entrepôt (réception, préparation, expédition), et suivi d’indicateurs (délais, réclamations, taux de résolution). Les ressources certifiantes listées pour ce métier sont absentes dans les données fournies.
Non : l’offre indique un remote à 0, avec localisation à Évreux.
Gérer la relation clients liée aux entrepôts Bigblue : litiges, coordination opérationnelle et suivi des engagements.
Des exemples concrets de résolution de réclamations logistiques et de coordination avec des équipes terrain.
Story of the Year is an American rock band formed in St. Louis, Missouri, in 1995 under the name 67 North. Originally playing nu metal, the band eventually changed their name to Big Blue Monkey in 1998, and then subsequently changed it again to Story of the Year in 2002, after the release of their self-titled EP on the indie label Criterion Records. At the time, they claimed they had discovered that a blues group named Big Blue Monkey already existed. Later, on their podcast Page Avenue Crew, they clarified that they just did not care for the name and had just made up the e…
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Responsable Relations Clients Entrepôts - Evreux | Bigblue | Evreux, France Position Summary We are seeking a highly motivated and experienced Responsable Relations Clients Entrepôts to join our dynamic team at Bigblue in Evreux. As part of the Customer Success department, you will play a crucial role in maintaining strong relationships with our warehouse clients, ensuring their satisfaction and driving business growth. Day-to-Day Responsibilities Build and maintain positive relationships with key clients to ensure high levels of customer satisfaction. Provide exceptional service by resolving client issues promptly and effectively. Conduct regular client meetings and surveys to gather feedback and identify areas for improvement. Collaborate closely with the operations team to address any concerns or challenges faced by clients. Develop and implement strategies to enhance client satisfaction and loyalty. What We're Looking For A minimum of 3 years of experience in customer relations, preferably within a logistics or warehouse environment. Fluent in French and English, both written and spoken. Strong interpersonal and communication skills with the ability to build rapport quickly. Excellent problem-solving and conflict resolution abilities. A proactive attitude and a willingness to take ownership of client issues. About Bigblue At Bigblue, we are revolutionizing logistics for modern commerce. Since 2018, our tech-driven fulfilment platform has served over 600 brands, including Muji, Aigle, Scuffers, and Cabaïa. With a network of 9 warehouses covering more than 100,000 sqm across Europe, we ship millions of orders monthly. Our proprietary technology and dedicated team support ambitious brands in providing fast, reliable, and transparent customer experiences. Our mission is to set the standard for logistics excellence, backed by €20M+ in funding and a growing presence in the UK, France, Spain, and Germany. We are committed to fostering an environment where high standards meet genuine support, ownership, and opportunities for growth. If you're passionate about making a meaningful impact from day one, we invite you to join us. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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