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Placemakr is hiring a full-time Resident Experience Associate in Washington, DC to act as a primary contact for residents and help create seamless living experiences across multiple properties in the surrounding metro area. Role Overview As a Resident Experience Associate at Placemakr you will function as an integral member of the property operations group, focusing on consistent delivery of high-caliber service while supporting resident satisfaction from start to finish. This full-time role requires a rotational schedule that includes weekdays, evenings, weekends, and holidays. You will report to a designated home-base community within the Washington metropolitan region yet routinely travel among other assigned Placemakr sites whenever business needs demand it; authorized travel costs are reimbursed. Success hinges on adaptability, a collaborative outlook, and treating exceptional hospitality as the foundation of every assignment. Day-to-Day Responsibilities Act as the central contact for residents, promptly addressing inquiries, concerns, and feedback to uphold satisfaction Provide on-site support at the home-base location and serve at additional portfolio communities throughout the Washington, DC area as coverage needs arise Partner with fellow property colleagues to complete operational tasks that keep buildings running efficiently and maintain inviting atmospheres Facilitate key moments along the resident pathway such as arrivals, ongoing requests, and transitions while ensuring uniform standards Respond flexibly to shifting priorities in dynamic settings so every interaction reflects the quality residents expect Contribute to community upkeep and coordinated efforts with maintenance or other support groups to resolve issues without delay What We're Looking For Adaptable professionals who excel when environments and demands change frequently and still deliver steady results Individuals who bring a proactive, solution-focused mindset and willingly surpass baseline expectations for resident contentment Strong communicators and problem solvers who prioritize teamwork and align with core group standards of service excellence Reliability for a rotating work pattern that spans days, nights, weekends, holidays, and regular transit among metro-area sites Customer-oriented candidates ready to treat hospitality principles as essential in every resident and property interaction About Placemakr Placemakr merges the strengths of residential apartment living with temporary-stay and lodging features to form distinctive, technology-supported homes in carefully chosen neighborhoods. The…
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