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Expect scenarios on confirming guest requirements, correcting booking errors, and escalating issues. Be ready to walk through how you stay organized under call volume and how you document preferences accurately.
Strong fit if you like structured guest contact, detail-heavy booking work, and on-site hotel operations with HEI Hotels & Resorts in Palm Beach County—not remote.
As a Reservations Agent for Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts in Lake Park, you would take and manage guest bookings, clarify stay needs and preferences, and keep reservation details accurate for the property team. Work is on-site (not remote).
Build strong phone and system accuracy, calm problem-solving, and clear guest communication. No certification list or costs were provided for this posting.
No. The listing is on-site in Lake Park, Palm Beach County.
Per O*NET data for this title, agents confer with customers on service needs and preferences and support travel/booking workflows.
Merritt Hospitality, LLC doing business as HEI Hotels & Resorts; no separate company profile data was supplied.
Public-domain labor data — prepare examples for 2–3 of these.
Reservations Agent at Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts in Lake Park, Palm Beach County Position Summary The Reservations Agent will be responsible for managing and processing reservations for our esteemed Embassy Suites Palm Beach. This role requires a proactive approach to customer service and the ability to handle a high volume of calls efficiently while ensuring guest satisfaction. What You'll Do Process hotel reservations from various channels, including phone, email, and online booking systems. Handle inquiries related to room availability, rates, and policies. Provide exceptional customer service by addressing guests' needs promptly and professionally. Ensure accurate and timely data entry in the reservation management system. Collaborate with team members to resolve any issues or concerns that may arise during the booking process. Who We're Looking For A minimum of 1-2 years of experience in a reservations or customer service role is preferred. Strong communication and interpersonal skills are essential for this position. Proficiency in Microsoft Office Suite, particularly Excel, is required. Experience with hotel reservation systems such as Sabre or Opera is advantageous. A positive attitude and the ability to work well under pressure in a fast-paced environment are crucial. Why Join Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts At HEI, we believe that exceptional hotels are built by exceptional people. Our commitment to providing top-notch service and creating memorable experiences for our guests is at the heart of everything we do. As a Reservations Agent, you will be part of a dynamic team dedicated to excellence in hospitality. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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